Expert meeting - Paris, 21-22 January 2015

Engaged employees are those who are committed to their organisation's goals and values, motivated to contribute to organisational success, and are able at the same time to enhance their own sense of well-being. Engaged employees are critical to successfully manage change in the public administration, to enhance service orientation and to ensure customer satisfaction.

Empirical evidence links the related concepts of employee engagement, organisational commitment and staff motivation to better organisational outcomes including efficiency, productivity, public sector innovation, citizen trust in public sector institutions, and employee trust in organisational leadership. Employee engagement strengthens organisational capacity as it is positively related to individual performance and employee retention.

Results from a recent OECD survey on the human resource impact of budgetary constraints and others indicate that employee engagement across OECD countries has been dropping significantly. Low levels of employee engagement now threaten to erode important organisational performance outcomes including efficiency and productivity, public sector innovation, and ultimately public trust.

This unique event will appeal to public officials who are charged with motivating employees to provide the highest level of customer-oriented service, promoting productivity in the workforce, inspiring innovation, enhancing workplace well-being, establishing the public administration as a learning organisation and improving transformational leadership in times of organisational change.

Meeting documents 

Agenda

Discussion paper

Meeting highlights

Presentations

List of participants

Contact

For more information please contact Daniel Gerson ([email protected])