Financial consumer protection

G20 High-Level Principles

In February 2011, the G20 called on the OECD, the Financial Stability Board (FSB) and other relevant international organisations to develop common principles on consumer protection in the field of financial services. The G20 High-level Principles on Financial Consumer Protection were endorsed by the G20 Ministers on 14-15 October 2011.

Effective approaches to support the implementation of the remaining G20 High-Level Principles of Financial Consumer Protection and addendum, submitted to G20 Finance Ministers and Central Bank Governors, Cairns, 21 September 2014

Update report on effective approaches to support the implementation of the High-level Principles and Annex, submitted to the G20 Saint Petersburg Summit on 5-6 September 2013

G20 finance ministers agree new principles to boost financial consumer protection | version française

Communiqué of the G20 Finance Ministers and Central Bank Governors, 15 October 2011

Speeches by Angel Gurría at the G20-OECD High-level seminar on financial consumer protection, 14 October 2011

Angel Gurría speaks to G20 about financial consumer protection, 4 November 2011, Cannes

Online public consultation on the draft principles, 1-31 August 2011


Financial consumer protection measures are more important now than ever as consumers face more sophisticated and complex financial markets. Building and maintaining consumer confidence and trust in financial markets promotes efficiency and stability and helps to create positive outcomes for both financial institutions and their customers. The OECD works on how to enhance financial consumer protection, which includes determining what is required to help consumers gain the confidence, knowledge, information, security and choices they need to enable them to fully participate in financial markets.

G20-OECD Task Force

The G20/OECD Task Force on Financial Consumer Protection is engaged in supporting the implementation of the G20 High-level Principles

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