28 September 2017 Melbourne, Australia
Co-hosted by the Australian Securities and Investments Commission and the OECD, with the financial support of the Goverment of Japan, this seminar brought together high-level officials and experts to address the financial consumer protection risks in an increasingly digital and financial world.
This event took place back-to-back with the annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network), presenting a unique opportunity for a fruitful exchange between Regulators and Ombudsman on financial consumer protection.
Session 1: Global and Asia/Pacific trends in assessing and addressing financial consumer protection risks: building synergies between financial regulators and ombudsman
This session idiscussed the potential synergies between regulators and ombudsman and identified ways in which they can better work together to advance financial consumer protection:
Session 2: Harnessing complaints data collection to identify and manage financial consumer protection risks
This session discussed how complaints data are collected and how the data can be used to identify consumer risks:
Session 3: Making financial innovation work for consumers
This session discussed the opportunities and challenges that the digitalisation of financial services presents for financial consumer protection: