Liberalisation and competition intervention in regulated sectors

Financial Consumer Protection


11-12 December 2019 - Kuala Lumpur, Malaysia

OECD-Bank Negara Malaysia Conference on Financial Education and Financial Consumer Protection in Asia Pacific: Empowering financial consumers in the digital age

This event provided a forum to discuss best practices on empowering consumers by helping them navigate challenges related to digitalisation and the emergence of digital financial assets and their implications on financial consumer protection and education. The event:

  • discussed FinTech trends in Asia-Pacific and policy and regulatory responses
  • shared research about financial consumers' experiences with digital financial assets and associated policy responses to address risks and benefits
  • reflected on what is next in digital policy for policy makers in Asia and beyond
Report on Cryptoassets in Asia: Consumer Attitudes, Experiences and Behaviours (2019), to inform the development of financial consumer protection and financial education responses.
The ageing population and the increase in longevity present challenges and opportunities across many countries, such as financially preparing people for ageing, supporting access to relevant financial products and services and protecting older people from financial abuse.  To strengthen financial inclusion in the ageing society, the OECD and the Global Partnership on Financial Inclusion developed the G20 Fukuoka Policy Priorities on Aging and Financial Inclusion, which was endorsed by G20 Finance Ministers and Central Bank Governors at their meeting in Fukuoka, Japan on 8-9 June 2019.

The global financial crisis highlighted the need for more effective financial consumer protection measures as consumers face more sophisticated and complex financial markets. The availability of information has grown both in quantity and complexity and the pace of change, in terms of new product developments, product innovations, and technological advances, has increased dramatically.


Building and maintaining consumer confidence and trust in financial markets promotes efficiency and stability and helps to create positive outcomes for both financial institutions and their customers.


The OECD is working on how to enhance financial consumer protection, which includes determining what is required to help consumers gain the confidence, knowledge, information, security and choices they need to enable them to fully participate in financial markets.



OECD-SEBON Conference and roundtable on financial consumer protection and education in Asia-Pacific, 2-3 July 2019, Kathmandu, Nepal


ASIC-OECD Asia/Pacific Financial Consumer Protection Seminar, 28 September 2017, Melbourne, Australia


SEBI-OECD Asia Seminar: Emerging Trends in Financial Consumer Protection Across Asia, 4-5 February 2016, Mumbai, India


OECD/FCA conference on consumer financial protection, London, 23-24 September 2015


G20-World Bank-OECD conference on empowering consumers of financial products and services, Moscow, 15-16 June 2013


Seminar on the evolution of financial consumer protection and education in Asia, 13-14 December, Hong Kong (China)



Documents and links

Cryptoassets in Asia: Consumer attitudes, behaviours and experiences, 2019


Effective Approaches for Financial Consumer Protection in the Digital Age, 2019


OECD Recommendation on Consumer Protection in the field of Consumer Credit, 2019 ENG FRE


G20 Fukuoka Policy Priorities on Aging and Financial Inclusion, prepared by the OECD and the Global Partnership on Financial Inclusion, under the Japanese G20 Presidency, June 2019


Behavioural economics and financial consumer protection


Financial Literacy and Consumer Protection: Overlooked Aspects of the Crisis / français


Policy Framework for Effective and Efficient Financial Regulation: General Guidance and High-Level Checklist | français

G20 High-level Principles on Financial Consumer Protection

In February 2011, the G20 called on the OECD, the Financial Stability Board (FSB) and other relevant international organisations to develop common principles on consumer protection in the field of financial services. These principles were endorsed at the G20 meeting on 14-15 October 2011.


The G20/OECD Task Force on Financial Consumer Protection is currently focused on supporting the implementation of the High-level Principles.


Effective approaches to support the implementation of the remaining G20 High-Level Principles of Financial Consumer Protection and addendum, submitted to G20 Finance Ministers and Central Bank Governors, Cairns, 21 September 2014


Update report on effective approaches to support the implementation of the High-level Principles and Annex, submitted to the G20 Saint Petersburg Summit on 5-6 September 2013


G20 High-level Principles on Financial Consumer Protection


G20 finance ministers agree new principles to boost financial consumer protection | version française


Communiqué of the G20 Finance Ministers and Central Bank Governors, 15 October 2011


Speeches by Angel Gurría at the G20-OECD High-level seminar on financial consumer protection, 14 October 2011


Angel Gurría speaks to G20 about financial consumer protection, 4 November 2011, Cannes


Online public consultation on draft high-level principles on financial consumer protection 1-31 August 2011



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