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Well informed, empowered consumers help to drive competition and spur business innovation. The OECD aims to help countries develop effective consumer policies to promote efficient, transparent and fair global markets for consumers. (More)
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on 25-Oct-2011
This workshop is aimed at examining the methods and techniques that governments, the industry and other stakeholders are employing to address certain consumer problems in communication services, notably i) billing issues, ii) contract terms, and iii) misleading and fraudulent claims. It will use the framework and approaches developed in the OECD Consumer Policy Toolkit , which is a practical guide designed to aid policy makers in understanding and evaluating consumer problems and in developing effective policy responses.
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from 14-Oct-2011 to 15-Oct-2011
The ongoing crisis illustrates all too well the importance of trust and confidence for the proper functioning of our financial system. Although a lot has been done to address financial governance and risks, more attention is needed on understanding the impact of the financial crisis on households and individual consumers. Thus, on 14 October 2011, the governments of the G20 met in Paris to address challenges in consumer financial protection area. See the speech of Angel Gurría, the OECD secretary-general.
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on 15-Apr-2011
Innovative online payments services has increasingly been offered to consumers in recent years. Financial and non-financial institutions are now working towards the commercialisation of new and easy-to-use mobile payment systems. Despite the benefits and convenience these systems may bring, a number of issues need to be resolved. An OECD workshop served to discuss emerging challenges in the payments area and ways to address them effectively. The event was organised within the framework of the review of the 1999 E-commerce Guidelines.
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on 29-Sep-2010
“Smart” ICTs can play a key role in addressing the green growth challenge in energy, transport and water management. The OECD held a technology foresight forum in Paris to discuss environmental opportunities, existing barriers and some potential risks to the wider roll-out of smart infrastructures. The website has the online webcast, presentations and an analytical background report for download.
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on 21-Jul-2010
US Federal Trade Commission Chairman Jon Leibowitz welcomed stakeholders and journalists at a roundtable discussion in Washington, DC on the OECD's just-published "Consumer Policy Toolkit". Ambassador Karen Kornbluh and OECD Director for Science, Technology and Industry Andrew Wyckoff highlighted the relevance of this work for policy makers and welcomed questions from the public. For more information on the event, click here.
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07-Jul-2010
Increasingly sophisticated products and a rapidly changing marketplace mean that surveillance authorities must swiftly detect and recall unsafe products. Global trade now makes international co-operation necessary even to ensure protection of domestic consumers, so enhanced information-sharing mechanisms are critical both between and within countries. The OECD has recently created a Working Party on consumer product safety to facilitate the sharing of information in this field.
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from 15-Apr-2010 to 16-Apr-2010
Environmental claims have the potential to play an important role in encouraging consumers to make choices which support environmental goals, while rewarding innovative companies for their efforts in this regard. The impact of claims will be reduced, however, to the extent that they are unclear, confusing or fraudulent, diminishing consumer interest and confidence in green products and services. Thus, policymakers are challenged to provide consumers with meaningful information that could influence their behaviour, thereby expanding consumer choices that support sustainable consumption.
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on 15-Mar-2010
Each year on 15 March, the World Consumer Rights Day is celebrated by organizations, promoting consumer rights and demanding that they are respected all over the world. For this year’s celebrations, the International Consumer Enforcement Protection Network has launched a new website which was co-developed by national and international consumer organisations, including the OECD. It is aimed at providing consumers with essential information about their rights and facilitating consumer disputes across the borders.
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ICPHSO International Day on consumer product safety
from 15-Feb-2010 to 18-Feb-2010
The OECD will participate in the ICPHSO event, which will be held on 15-18 February 2010, in Washington D.C. During the meeting, the OECD outcomes of an analytic review of cross-border information sharing mechanisms will be shared and discussed. The conclusions of the debate will be then taken into account for the OECD future work on consumer product safety. More information about the ICPHSO International Day can be found at http://www.icphso.org/conference/2010annual/index.html
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from 08-Dec-2009 to 10-Dec-2009
The world of electronic commerce has evolved dramatically since 1999, when the OECD issued its first Guidelines for e-Consumer Protection. How effective are they 10 years later? What new opportunities, obstacles and risks face e-consumers? How can consumer trust be strengthened? Senior government officials from OECD and non-member economies, representatives from business, civil society, international organisations, and academics discussed these and related issues at this conference.
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08-Jul-2009
Financial services firms must make sure their customers understand what they are letting themselves in for when they sign up for mortgages, consumer loans and other products, under new OECD guidelines designed to avoid a repeat of the sub-prime mortgage crisis and ensuing credit crunch that sent the world economy into recession.
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from 27-May-2009 to 28-May-2009
On 27-28 May 2009, the Danish Ministry of Science, Technology and Innovation hosted a high-level OECD conference on the potential of information and communication technologies to combat climate change and improve environmental performance. Live webcast and Twitter feed available. Internet users had the possibility to send in questions for speakers.
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Enhancing the value and effectiveness of environmental claims
