This paper discusses the implications of tax policy for the growth of entrepreneurship and small and medium-sized enterprises (SMEs).
This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.
This paper argues that government policies should continue to emphasise the role of competition in stimulating broadband development and diffusion, and should avoid direct intervention in the broadband market, which risks distorting market mechanisms.
Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
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Competition is increasing in Internet backbone markets, as a result of liberalisation, and the consequent ability of telecommunication carriers to provide infrastructure and services on an end-to-end basis.
This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.
This paper seeks to improve understanding of the links between innovation and competition policy. It is intended to help countries identify ways in which they can design and implement policies that best promote innovation while protecting against anti-competitive behaviour.
This study discusses the short- and long-term strategies that need to be implemented to address the rapidly changing skill requirements for ICT jobs and the need for better data to measure the IT workforce.
Organisational change encompasses production processes (quality management, lean production, business re-engineering), management approaches (teamwork, training, flexible work and compensation) and external relations (outsourcing, customer relations, networking). Performance improvements from organisational investments are greatest when production, management and consumer approaches are combined, and when these bundled practices are