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Publications & Documents


  • 24-September-2019

    English

    Cross-country evidence on the contributions of research institutions to innovation

    Assessing the impacts of higher education institutions and public research institutes – referred to jointly as research institutions – on innovation is at the top of the policy agenda in light of increased attention to the effectiveness of public investment. This paper provides new evidence on the patenting activities of over 20,000 research institutions and their impact on industries’ patenting activity across OECD countries and China.

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  • 23-September-2019

    English

    Good practice guide on consumer data

    Consumer data flows throughout the economy, powering much of the digital transformation that has taken place over the last decade as well as emerging developments This paper provides insights on how consumer protection authorities can apply the OECD Recommendation on Consumer Protection in E-Commerce, and offers key business tips to comply with its principles.

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  • 6-September-2019

    English

    Understanding online consumer ratings and reviews

    This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases.

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  • 6-September-2019

    English

    Good practice guide on online consumer ratings and reviews

    Building on the OECD Recommendation of the Council on Consumer Protection in E-Commerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. It focuses on four areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

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  • 5-September-2019

    English

    Operators and their future: State of play and emerging business models

    This report analyses different models for how operators may provide access to communication services over the next five to ten years.

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  • 5-September-2019

    English

    Innovation ecosystems in the bioeconomy

    Building on qualitative case studies and interviews, this study reveals the diverse ways countries are seeking to achieve goals set by national bioeconomy strategies and policies. It generates both common and country-specific insights that can enable the transition from a fossil-based economy to a more sustainable one.

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  • 5-September-2019

    English, PDF, 3,213kb

    Southeast Asia Going Digital: Connecting SMEs

    An essential element for SMEs to “go digital” is connectivity. This report analyses the state of connectivity in Southeast Asia (i.e. access to high-quality communication networks and services at affordable prices) and how SMEs benefit from accessing and using digital tools. It provides policy recommendations to foster an enabling environment for SMEs in the region to help make their digital transformation a success.

  • 4-September-2019

    English

    Roundtable on secondary ticket markets: Summary of discussion

    Secondary ticket markets are raising various consumer issues in multiple jurisdictions. There are a number of potential policy responses available, as discussed at a roundtable organised by the Committee on Consumer Policy in April 2019 at which countries shared their experiences.

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  • 4-September-2019

    English

    Roundtable on digital assistants and voice controlled e-commerce: Summary of discussion

    Consumers are increasingly using digital assistants to undertake a range of tasks including voice-controlled e-commerce. Such functionality, which uses artificial intelligence, algorithms and consumer data, has the potential to raise new benefits but also risks for consumers, as discussed at a roundtable organised by the Committee on Consumer Policy with representatives from online platforms, academia, and civil society in April 2019.

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