Directorate for Science, Technology and Innovation
Measuring consumer detriment and the impact of consumer policy
This paper examines possible methodologies for estimating consumer detriment, as well
as the impacts of consumer agency actions and consumer policy more broadly. It also
provides practical guidance for developing and strengthening the effectiveness of
consumer policymaking frameworks. The report was prepared to inform a project by the
OECD Committee on Consumer Policy (CCP) to explore ways to ensure that consumer policymaking
is based on the best available data on likely costs and benefits.