Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
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Competition is increasing in Internet backbone markets, as a result of liberalisation, and the consequent ability of telecommunication carriers to provide infrastructure and services on an end-to-end basis.
This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.
A second Broadband Workshop was held in Seoul, Korea on 4-5 June 2002 in conjunction with the OECD Working Party on the Information Economy, the OECD Working Party on Telecommunication and Information Services Policy and the Korean Ministry o...
This paper seeks to improve understanding of the links between innovation and competition policy. It is intended to help countries identify ways in which they can design and implement policies that best promote innovation while protecting against anti-competitive behaviour.
This study discusses the short- and long-term strategies that need to be implemented to address the rapidly changing skill requirements for ICT jobs and the need for better data to measure the IT workforce.
Organisational change encompasses production processes (quality management, lean production, business re-engineering), management approaches (teamwork, training, flexible work and compensation) and external relations (outsourcing, customer relations, networking). Performance improvements from organisational investments are greatest when production, management and consumer approaches are combined, and when these bundled practices are
This publication presents detailed data on the role played by multinationals in the OECD economies. Volume I, which is updated annually on SourceOECD, provides data for the manufacturing sector. Volume II, published here for the first time, presents data for services. Both volumes of the present edition also include for the first time data on the activity of affiliates of national firms abroad.
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The impact of the Internet Protocol (IP) on telephony is anticipated to replace traditional voice services with integrated voice and IP-based applications.