INNOSERV FINAL CONFERENCE
Tuesday, 11 December 2012
9:30 – 9:45
Welcome and introduction
Session 1 – Overview of the INNOSERV project’s main findings
Moderator: Patrick Vock (Swiss State Secretariat for Education & Research and Chair of the TIP Working Party)
11:00-11:15: coffee break
Session 2 – New service R&D and innovation trends as drivers of business opportunities
This session extends the case study evidence captured throughout the project by providing additional illustrations of the changing nature of service R&D and innovation in firms. New models of service R&D and innovation are a growing source of revenue for firms in all sectors. Session participants will provide their own perspective on the key drivers and obstacles for exploiting new business opportunities.
Moderator: Ivanka Visnjic (Cambridge Service Alliance, United Kingdom)
12:45-14:00: Lunch break
Session 3 – New strategies for designing service-oriented R&D and innovation policies
The OECD has been reviewing services R&D and innovation policies across countries to benchmark the capability of countries to facilitate service R&D and innovation through policy making. This session extends the project’s recommendations on how to remove potential barriers generated by market and systemic failures specific to service R&D and innovation. In the light of services heterogeneity, participants will be asked to discuss whether policies may require adaptation and customisation. This session invited OECD policy makers and experts to share their views on the current best practice in service innovation policy. The session also illustrated direct and indirect policy instruments used to support service innovation.
Moderator: Mario Cervantes (Senior Economist, OECD)
15:15-15.45 Coffee break
Session 4 - Defining the future research agenda on innovation in services
The INNOSERV project has provided new policy-relevant evidence for understanding the nature of service innovation but also highlights some knowledge and evidence gaps. In this session, participants will be asked to identify possible directions for future research from a variety of measurement and analytical perspectives which can be captured in future work by TIP and NESTI.
Moderator: Svein Olav Nås (Special Adviser, Research Council of Norway)