This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.
This paper argues that government policies should continue to emphasise the role of competition in stimulating broadband development and diffusion, and should avoid direct intervention in the broadband market, which risks distorting market mechanisms.
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?