Publications and documents


18-July-2002

English

Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection (STI Digital Economy Paper 65)

This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

15-June-2002

English

Broadband Infrastructure Deployment: The Role of Government Assistance (STI Working Papers 2002/15)

This paper argues that government policies should continue to emphasise the role of competition in stimulating broadband development and diffusion, and should avoid direct intervention in the broadband market, which risks distorting market mechanisms.

14-June-2002

English

Resolving E-commerce Disputes Online: Asking the Right Questions about ADR (STI Digital Economy Paper 63)

Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?

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