To help boost trust in e-commerce, the OECD has released two sets of policy guidelines aimed to strengthen consumer protection in mobile and online payments and in the acquisition of digital content (such as e-books or streamed music).
Many devices using small batteries have battery compartments that are easy to open and most people do not know there are safety concerns. Consumers worldwide need to be aware of the serious injuries that small batteries shaped like coins and buttons can cause when swallowed by children.
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Governments, working together with consumer organisations, teachers’ and parents’ associations and other civil society groups, should do more to promote consumer education. The aim should be to help consumers develop critical thinking and raise awareness, according to new policy recommendations (“Consumer Education: Policy recommendations of the OECD’s Committee on Consumer Education”) recently endorsed by the OECD’s Committee on
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