Consumer policy

National Contact Points for Co-operation Against Fraudulent and Deceptive Commercial Practices

 

The contact points listed below have been provided by member country governments to facilitate co-operation against cross-border fraud.

 Australia

 

Australian Competition & Consumer Commission
Inquiries line
PO Box 1199
Dickson ACT 2602
Australia
Tel: +61 2 1300 302 502
Fax: +61 2 6243 1199
E-mail: infocentre@accc.gov.au
www.accc.gov.au

 

Austria

 

Federal Ministry for Social Security, Generations and Consumer Protection
Consumer Protection Directorate General
Radetzkystr. 2,
1031 Vienna
Austria
Tel: +43 1 711 00 0
www.bmsg.gv.at

 

Canada

 

Competition Bureau
Information Centre
50 Victoria St.
Gatineau, QU   K1A 0C9
Canada    
Tel: +1 819 997 4282

(In Canada: +1 800 348 5358)
Fax: +1 819 997 0324
E-mail: compbureau@ic.gc.ca
www.cb-bc.gc.ca

 

Denmark

 

The Danish Consumer Agency
The Consumer Ombudsman
Amager Faelledvej 56
2300 Copenhagen S
Denmark
Tel: + 45 32 66 90 00
Fax: + 45 32 66 91 00
E-mail: Forbrugerombudsmanden@fs.dk
www.forbrug.dk

 

Finland

 

Consumer Agency & Ombudsman 
Consumer Law Department 
P.O.Box 5
FIN-00351 Helsinki
Finland     
Fax: +358 9 7726 7557 
www.kuluttajavirasto.fi

 

France

 

Direction générale concurrence, de la consommation et de la répression des fraudes (DGCCRF)
Point de contact - consommation
Bureau C1 Droit de la consommation
59 Boulevard Vincent Auriol - télédoc 051
75703 Paris Cedex 13
France
Tel: +33 1 44 97 24 58
Fax: +33 1 44 97 30 43
E-mail: C1@dgccrf.finances.gouv.fr
www.minefi.gouv.fr/dgccrf

 

Greece

 

General Secretariat of Consumer Affairs
Directorate of Consumer Policy
Kaniggos SQ.
GR-10181 ATHENS
Tel: +30 210 3801507, +30 210 3801549
Fax: +30 210 3829640, +30 210 3841832

E-mail: info@efpolis.gr
www.efpolis.gr

 

Hungary

 

Ministry of Economy and Transport
Contact: Mr. Tamás Kozák
Vigadó.u.6.
1051 Budapest
Hungary
Tel: +361 235 4677
Fax: +361 235 4421
www.gkm.hu

 

Japan

 

Cabinet Office
Consumer Policy Division
1-6-1 Nagatacho
Chiyoda-ku, Tokyo
Japan
E-mail: consumers.fg@mfs.cao.go.jp
www.consumer.go.jp/e/index.html

 

Korea

 

Ministry of Finance and Economy
Consumer Policy Contact
88, Gwanmun-Ro, Gwacheon-Si
Gyeonggi-Do, 427-725
Korea
E-mail: jinga330@mofe.go.kr
www.mofe.go.kr

 

Mexico

 

Procuraduría Federal del Consumidor (Profeco)
Office of the Federal Attorney for Consumer Protection
Contact: Ms. Patricia Ruiz Velasco
Av. Jose Vasconcelos 208,  Piso 7. Col. Condesa
Delegación Cuauhtémoc, C.P. 06140
México, D.F.
E-mail: pruizv@profeco.gob.mx
www.profeco.gob.mx

 

Netherlands

 

Netherlands Consumer Authority (Consumentenautoriteit)
P.O. Box 16759
2500 BT The Hague
Tel: +31703305979
Fax: +31703305989
Email: info@consumentenautoriteit.nl
 www.consumentenautoriteit.nl
www.consuwijzer.nl (consumer information website)

 

Norway

 

Forbrukerombudet (The Consumer Ombudsman)
Contacts: Bjørn Erik Thon, Gry Nergård, Frode Elton Haug, Annette Asper
Rolf Wickstrømsvei 15
PO Box 4597 Nydalen
0404 Oslo
Norway
Tel: +47 23 400 600
Fax: +47 23 400 601
E-mail: postmottak@forbrukerombudet.no
www.forbrukerombudet.no

 

Portugal

 

Consumer Institute
International Relations Department
Praça Duque de Saldanha, n.º 31-3º
1069-013 Lisboa
Portugal
Tel: +351 21 356 4642/4640/4603
Fax: +351 21 356 4719
E-mail: naeri@ic.pt
www.consumidor.pt

 

Slovak Republic

Ministry of Economy , Department of Consumer Protection
Contact: Mr. Igor Blaha     
Mierova 19
827 15 Bratislava 212  
Tel: + 421 2 4854 2514      
Fax: + 421 2 4854 3818      
E-mail: Blaha@economy.gov.sk  
www.economy.gov.sk

 

 Sweden

 

Konsumentverket (The Swedish Consumer Agency)

Contacts: Agneta Broberg, Sven Folkesson
Box 48
Lagergrens gata 8
651 02 Karlstad
Sweden
Tel: +46(0)771 423 300
Fax: +46(0)54 194 195
Email: konsumentverket@konsumentverket.se
www.konsumentverket.se

 

Switzerland

 

State Secretariat for Economic Affairs
Trade Practices Point
Effingerstrasse 1
3003 Berne
Switzerland
Tel: + 41 31 322 77 70
Fax: + 41 31 324 09 56
www.seco-admin.ch (Special Issues)

 

Turkey

 

Ministry of Industry and Trade
Directorate General for Protection of Consumer and Competition
Sanayi ve Ticaret Bakanlığı, Eskişehir Yolu, 7. km Kat:3  Ankara / Türkiye
+90 312 2860365
+90 312 2858840
www.sanayi.gov.tr

 

United Kingdom

 

Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London EC4Y 8JX
United Kingdom
Tel: + 44 8457 224499
E-mail: enquiries@oft.gsi.gov.uk
www.oft.gov.uk

 

United States

 

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue NW
H130
Washington DC 20580
United States
Tel: +1 877 FTC HELP (877 382 4357); +1 877 ID THEFT (877 438 4338)
Fax: +1 202 326 2012
www.ftc.gov (Federal Trade Commission home page, complaint form)
www.consumer.gov (consumer protection information from various US government agencies)
www.econsumer.gov (international e-commerce information and complaint form; jointly with many other OECD countries)

 

Related Documents

 

OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

 

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