Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.
The growing use of network technologies and the global nature of electronic commerce increase the likelihood that consumers will interact with businesses outside of their home country.
A comprehensive inventory of existing consumer protection laws, fair business, fair marketing and disclosure requirements in the context of electronic commerce.
The OECD regularly publishes annual reports produced and submitted by OECD Member countries. These annual reports are the only regularly published inventory of consumer policy measures in OECD Member countries.
These guidelines are designed to help ensure that consumers are no less protected when shopping online than they are when they buy from their local store or order from a catalogue.
OECD Committee on Consumer Policy Forum Session on Online Advertising and Marketing Directed toward Children, intended to provide information on how OECD Member countries are dealing with issues related to children and the Internet.
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Rapid technological advances in information and communication technologies and their widespread diffusion have led some to speculate about "frictionless" economies where transaction costs are nearly zero, barriers to entry and contestability disappear and markets clear instantly.