OECD and the World Summit on the Information Society (WSIS)

Latest OECD reports on internet governance and financial mechanisms, security and promoting ICTs for development, issues which will be discussed at the WSIS Tunis Summit that runs from 16-18 November 2005.

OECD Workshop on Consumer Dispute Resolution and Redress in the Global Marketplace: Background Report

The report aims to identify the elements of effective domestic frameworks for consumer dispute resolution and redress, examine how they can better address cross-border cases, and consider how increased international cooperation could improve the effectiveness of judicial remedies across-borders.

National Contact Points for Co-operation Against Fraudulent and Deceptive Commercial Practices

This list of national contact points has been provided by member country governments to facilitate co-operation against cross-border fraud.

Related Documents

• OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

Annual Reports on Consumer Policy in OECD Countries

From 1999 to 2002, the OECD published annual reports, produced and submitted by OECD member countries. In 2003, the Committee on Consumer Policy decided to discontinue publishing these reports.

Related Documents

• Annual Reports on Consumer Policy in OECD Countries -- 1999
• Annual Reports on Consumer Policy in OECD Countries -- 2000
• Annual Reports on Consumer Policy in OECD Countries -- 2001
• Annual Reports on Consumer Policy in OECD Countries -- 2002

OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders (2003)

OECD governments have agreed on guidelines outlining a framework for international co-operation to protect consumers against the growing problem of cross-border fraud, particularly on the Internet.

Related Documents

• Report on the implementation of the 2003 Guidelines on Cross-border Fraud
• National Contact Points for Co-operation Against Fraudulent and Deceptive Commercial Practices
• OECD Governments Join Forces to Protect Consumers from Cross-border Fraud
• OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

Consumer Policy Considerations on the Importance of Accurate and Available WHOIS Data (STI Digital Economy Paper 73)

Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.

Related Documents

• Comparing domain name administration in OECD countries
• Cybersquatting : The OECD's experience and the problems it illustrates with registrar
• OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection (STI Digital Economy Paper 65)

This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

Report on Consumer Protections for Payment Cardholders (STI Digital Economy Paper 64)

Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.

Resolving E-commerce Disputes Online: Asking the Right Questions about ADR (STI Digital Economy Paper 63)

Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?

Best Practice Examples under the OECD Guidelines on Consumer Protection in the Context of Electronic Commerce (STI Digital Economy Paper 61)

This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.