On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.
This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors.
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This document contains the proceedings of the OECD workshop, “Future of the Internet”, held in Paris on 8 March 2006.
A collection of press citings on OECD Information and Communication Policy work and articles, based on work by OECD Analysts.
This report summarises the discussions held at a roundtable hosted by the OECD Committee on Consumer Policy (CCP) in October 2005.
This report analyses the disclosure issues raised by technically‑imposed restrictions on the use of digital content.
The OECD has launched an Anti-Spam Toolkit to help governments and industry work together to combat spam. The Anti-Spam Toolkit, its annexes and background papers are available at www.oecd-antispam.org.
RFID touches on several regulatory and/or policy issues with potentially wide-ranging social, economic, as well as national security implications, including international trade, intellectual property rights, standards, spectrum, security, and privacy
Untersuchung der Verbraucherpolitik: Bericht über Verbraucherinformationskampagnen gegen Trickbetrug