16-July-2007
English
On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.
19-June-2007
English
This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.
16-January-2007
English
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors.
9-August-2006
English, , 280kb
This document contains the proceedings of the OECD workshop, “Future of the Internet”, held in Paris on 8 March 2006.
19-May-2006
English
A collection of press citings on OECD Information and Communication Policy work and articles, based on work by OECD Analysts.
28-April-2006
English
This report summarises the discussions held at a roundtable hosted by the OECD Committee on Consumer Policy (CCP) in October 2005.
25-April-2006
English
This report analyses the disclosure issues raised by technically‑imposed restrictions on the use of digital content.
19-April-2006
English
The OECD has launched an Anti-Spam Toolkit to help governments and industry work together to combat spam. The Anti-Spam Toolkit, its annexes and background papers are available at www.oecd-antispam.org.
21-March-2006
English
RFID touches on several regulatory and/or policy issues with potentially wide-ranging social, economic, as well as national security implications, including international trade, intellectual property rights, standards, spectrum, security, and privacy
9-March-2006
German
Untersuchung der Verbraucherpolitik: Bericht über Verbraucherinformationskampagnen gegen Trickbetrug