9-March-2006
German
Untersuchung der Verbraucherpolitik: Bericht über Verbraucherinformationskampagnen gegen Trickbetrug
5-January-2006
English
This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.
22-September-2005
English, , 143kb
Report of the Workshop on Dispute Resolution and Redress in the Global Marketplace.
8-April-2005
English, , 517kb
The report aims to identify the elements of effective domestic frameworks for consumer dispute resolution and redress, examine how they can better address cross-border cases, and consider how increased international cooperation could improve the effectiveness of judicial remedies across-borders.
6-May-2004
English
This list of national contact points has been provided by member country governments to facilitate co-operation against cross-border fraud.
31-January-2004
English
From 1999 to 2002, the OECD published annual reports, produced and submitted by OECD member countries. In 2003, the Committee on Consumer Policy decided to discontinue publishing these reports.
3-June-2003
English
Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.
18-July-2002
English
This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.
14-June-2002
English
Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
14-June-2002
English
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?