OECD Home › Directorate for Science, Technology and Industry › Consumer policy › Latest Documents
The conference identified common issues and good practices in consumer education through dialogue and the sharing of experiences among different stakeholders.
English, , 764kb
The policy guidance calls upon countries to implement effective educational measures to prevent consumers from becoming victims on-line.
In his speech, Mr. Gurría stated that the OECD has to work with developed and developing countries and international organizations, both to improve policies for the Internet economy and to increase international co-operation on issues such as cybercrime and security. He also stressed the need to better understand the role and contribution of the Internet and related ICTs as drivers of productivity and economic growth.
The policy guidance lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.
This report has been developed to support the objectives of the OECD Ministerial Meeting on the Future of the Internet Economy (Seoul, 17-18 June 2008).
e-book "Social and Economic Factors Shaping the Future of the Internet" - Summary of the proceedings of NSF / OECD workshop, held at the United States National Science Foundation in Washington D.C., on 31 January 2007
Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.
On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.
This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors.