Latest Documents


  • 25-March-2009

    English

  • 6-March-2009

    English

    Promoting Consumer Education: Trends, Policies and Good Practices

    This publication examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective.

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  • 3-March-2009

    English

  • 23-October-2008

    English

    OECD Roundtable on Consumer Product Safety- Agenda

    The aim of the 2008 OECD Roundtable on Consumer Product Safety was to examine consumer product safety trends and challenges at both domestic and international levels.

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  • 20-June-2008

    English, , 764kb

    OECD Policy Guidance on Online Identity Theft

    The policy guidance calls upon countries to implement effective educational measures to prevent consumers from becoming victims on-line.

  • 18-June-2008

    English

    OECD Policy Guidance for Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce (STI Digital Economy Paper 149)

    The policy guidance lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.

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  • 18-June-2008

    English

    Shaping Policies for the Future of the Internet Economy

    This report has been developed to support the objectives of the OECD Ministerial Meeting on the Future of the Internet Economy (Seoul, 17-18 June 2008).

  • 30-July-2007

    English

    e-book: “Social and Economic Factors Shaping the Future of the Internet”, NSF/OECD Workshop proceedings, 31 January 2007

    e-book "Social and Economic Factors Shaping the Future of the Internet" - Summary of the proceedings of NSF / OECD workshop, held at the United States National Science Foundation in Washington D.C., on 31 January 2007

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  • 25-July-2007

    English

    Report on Second Roundtable on Economics for Consumer Policy (STI Digital Economy 132)

    Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.

  • 16-July-2007

    English

    OECD Recommendation on Consumer Dispute Resolution and Redress

    On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.

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