Latest Documents


  • 9-July-2010

    English

    Consumer Policy Toolkit

    The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to consumers. Relatively little attention has been paid to the challenges these developments have posed for consumers. More choice and more complexity in many markets have made it increasingly difficult for them to compare and assess the value of products and services. The challenges for consumers have raised similar challenges for the government authorities responsible for protecting them from unfair commercial practices and fraud.

    This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.

  • 7-July-2010

    English

    Promoting consumer interest

    The OECD Committee on Consumer Policy guides its Member economies in the development of policies aimed at promoting consumer interest.

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  • 1-July-2010

    English

    Enhancing Information Sharing on Consumer Product Safety

    This report reviews the types of information being collected on consumer product safety and the ways that the information is shared with stakeholders and across jurisdictions.

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  • 24-June-2010

    English, , 48kb

    Summary of action points on product safety

    This is a summary of ten action points that will be undertaken by the OECD Working Party on Consumer Product Safety.

  • 8-December-2009

    English

    OECD Conference on Empowering E-Consumers

    The OECD Conference on Empowering E-Consumers: Strengthening Consumer Protection in the Internet Economy will be hosted by the US Federal Trade Commission in Washington, DC on 8-10 December 2009.

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  • 24-November-2009

    English, , 229kb

    Toolit letter to policy makers

    This is a letter of the Chairman of the OECD Committee on Consumer Policy on the publication 'Consumer Policy Toolkit '.

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  • 20-November-2009

    English, , 295kb

    Consumer Education - Policy Recommendations of the OECD's Committee on Consumer Policy

    Governments, working together with consumer organisations, teachers’ and parents’ associations and other civil society groups, should do more to promote consumer education. The aim should be to help consumers develop critical thinking and raise awareness, according to new policy recommendations (“Consumer Education: Policy recommendations of the OECD’s Committee on Consumer Education”) recently endorsed by the OECD’s Committee on

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  • 16-September-2009

    English

  • 27-July-2009

    English

    Piracy of Digital Content

    This book studies the infringement of copyrighted content (such as music, films, software, broadcasting, books, etc.) where the end product does not involve the use of hard media, such as CDs and DVDs.

  • 15-May-2009

    English

    Consumer Economics

    The OECD is a laboratory for exploring ways to improve policy making and enforcement to better protect and empower consumers. It does so by caring out research and developing evidence-based guidelines in key areas.

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