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The Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the OECD Consumer Policy Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.
While consumer demand for digital goods has increased rapidly in recent years, a range of challenges undermine confidence in the market and require policy attention.
This report shows that despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD, spurred by the spread of mobile devices, easy-to-use payment mechanisms and participative web tools such as price comparisons or consumer ratings. Trust in e-commerce, however, remains challenged by many issues.
This April 2012 workshop provided a forum for critically evaluating the different risk assessment practices being used in various jurisdictions while gathering the views of stakeholders from governments, businesses, consumers and academia.
English, PDF, 157kb
An overview of the work of the OECD Committee on Consumer Policy.
The Working Party on Consumer Product Safety is aimed at strengthening information sharing on safety issues across borders.
An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.
This web site provides information on upcoming OECD Workshop on consumer protection and empowerment Empowerment in the Purchase of Digital Content, to be held on 23 April 2012, in Paris, France.
On 15 April, in Paris, the OECD Committee on Consumer Policy held a workshop to discuss these issues and ways to resolve problems, with governments, consumer organisations and key payment providers.
This press release announces the new OECD publication 'Consumer Policy Toolkit'. This book provides governments and other stakeholders with a framework for identifying, assessing and addressing consumer problems.