Over the past decade, behavioural insights have helped make consumer policies more evidence-based and effective. This report examines how behavioural insights have been used by governments and other public policy organisations to develop and implement consumer policy initiatives, primarily through the use of experiments and surveys. It also identifies challenges to applying behavioural insights to consumer policy.
OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.
In June 2016 the OECD carried out a global awareness campaign on window covering cord safety. The initiative aimed at informing consumers about persistent, hidden and severe dangers associated with corded window coverings and encouraging preventative action in homes, including vacation homes or holiday dwellings where young children live or visit.
As a general principle, consumer laws should be considered to apply to the basic offer of services to peers by peer platforms. It can be difficult, however, to apply existing laws to business models that blur the boundaries between consumers and businesses. What is the best approach to provide effective consumer protection while encouraging innovation? This report provides context for considering this and related questions.
It is important that consumers, including children, understand their rights and obligations when acquiring and using digital products. They also need to be informed about how their personal data may be collected and used, with whom it may be shared and why, and the type of redress that may be obtained when problems arise.
Many devices using small batteries have battery compartments that are easy to open and most people do not know there are safety concerns. Consumers worldwide need to be aware of the serious injuries that small batteries shaped like coins and buttons can cause when swallowed by children.
This guidance addresses a number of key issues in the emerging mobile and online payment area, including the need to establish minimum levels of consumer protection across payment mechanisms, enhanced privacy and child protection, and standards for transparent and accessible information disclosures.
The Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the OECD Consumer Policy Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.
While consumer demand for digital goods has increased rapidly in recent years, a range of challenges undermine confidence in the market and require policy attention.
This report shows that despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD, spurred by the spread of mobile devices, easy-to-use payment mechanisms and participative web tools such as price comparisons or consumer ratings. Trust in e-commerce, however, remains challenged by many issues.