In order to better understand the role and drivers of consumer trust in peer platform markets, the OECD’s Committee on Consumer Policy conducted an online survey of 10,000 consumers across 10 OECD member countries. This report discusses the findings of that survey.
From 6-10 November 2017, this global campaign will alert parents and other stakeholders about the dangers posed to children by television, furniture and appliance tip-overs. It aims to alert parents on the need to secure furniture to a wall or other structure if it is prone to tip, and call on furniture and TVs suppliers to ensure that the products they sell are safe and fit for the purpose.
OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.
Over the past decade, behavioural insights have helped make consumer policies more evidence-based and effective. This report examines how behavioural insights have been used by governments and other public policy organisations to develop and implement consumer policy initiatives, primarily through the use of experiments and surveys. It also identifies challenges to applying behavioural insights to consumer policy.
In June 2016 the OECD carried out a global awareness campaign on window covering cord safety. The initiative aimed at informing consumers about persistent, hidden and severe dangers associated with corded window coverings and encouraging preventative action in homes, including vacation homes or holiday dwellings where young children live or visit.
As a general principle, consumer laws should be considered to apply to the basic offer of services to peers by peer platforms. It can be difficult, however, to apply existing laws to business models that blur the boundaries between consumers and businesses. What is the best approach to provide effective consumer protection while encouraging innovation? This report provides context for considering this and related questions.
An OECD international awareness campaign was carried out on laundry detergent capsules and packets in March 2015. The initiative was aimed at raising awareness worldwide of the risks posed by these products, which can be attractive to children and can pose serious dangers if not handled and stored safely.
It is important that consumers, including children, understand their rights and obligations when acquiring and using digital products. They also need to be informed about how their personal data may be collected and used, with whom it may be shared and why, and the type of redress that may be obtained when problems arise.
Many devices using small batteries have battery compartments that are easy to open and most people do not know there are safety concerns. Consumers worldwide need to be aware of the serious injuries that small batteries shaped like coins and buttons can cause when swallowed by children.
This guidance addresses a number of key issues in the emerging mobile and online payment area, including the need to establish minimum levels of consumer protection across payment mechanisms, enhanced privacy and child protection, and standards for transparent and accessible information disclosures.