Latest Documents


  • 15-October-2018

    English

    Measuring and maximising the impact of product recalls globally

    This report points to the initiatives implemented by government, businesses, and civil society to measure and enhance product recall effectiveness. It also explores ways to increase consumer reactions to recall notices, based on insights from behavioural economics.

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  • 9-October-2018

    English

    OECD global portal on product recalls

    This site brings together regularly updated information on product recalls being issued around the world. It includes information on mandatory and voluntary recalls issued by a governmental body and made publicly available. Recalled products can be filtered by category and jurisdiction.

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  • 17-September-2018

    Spanish, PDF, 977kb

    Protección al Consumidor en el Comercio Electrónico

    La OCDE ha enmendado su Recomendación sobre la Protección del Consumidor en el Comercio Electrónico. Las revisiones abordan los retos emergentes, incluidos los relacionados con el uso de datos del consumidor, calificaciones y opiniones del consumidor, el contenido digital y la competencia digital.

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  • 15-August-2018

    English, PDF, 631kb

    Online advertising: April 2018 roundtable summary

    Online behavioural advertising, which uses personal data to target ads, is now big business and has recently overtaken television to be the dominant form of advertising worldwide in terms of expenditure. It is important that consumer authorities understand how online advertising works, what the potential benefits for consumers are, and also the likely risks.

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  • 27-July-2018

    English

    Consumer Product Safety

    OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.

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  • 6-June-2018

    English, PDF, 398kb

    Protecting Consumers in Peer Platform Markets - workshop summary

    Peer platform markets bring opportunities and advantages but also raise new policy and regulatory challenges, including consumer protection issues. This document highlights some of the key themes and issues raised during the discussions at an OECD workshop held in November 2017.

  • 22-May-2018

    English, PDF, 177kb

    Final report on the review of the 2003 OECD Recommendation on Protecting Consumers from Fraudulent and Deceptive Commercial Practices across Borders

    The results highlight that while continued implementation efforts are needed, the Recommendation continues to be relevant and appropriate to further the objectives set out when it was adopted in 2003.

  • 15-May-2018

    English, PDF, 2,343kb

    Toolkit for protecting digital consumers

    Despite the benefits and convenience of e-commerce, the ease and speed with which consumers can engage in online transactions – at anytime, anywhere, and in particular across borders – may create situations that are unfamiliar to them and put their interests at risk. This toolkit provides a set of principles and practices for protecting digital consumers and enhancing trust in e-commerce.

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  • 12-April-2018

    English

    Improving online disclosures with behavioural insights: Towards better outcomes for consumers

    Many countries have specific information disclosure requirements that businesses have to meet both online and off to allow consumers to make informed decisions. While the role of information disclosure policies is clear, findings from behavioural insights raise questions about the usefulness of certain forms of information disclosure. This report looks at these concerns and subsequent policy implications.

  • 5-April-2018

    English

    Consumer policy and the smart home

    Connected devices and appliances offer added convenience but also bring potential risks such as data privacy and cybersecurity threats, limitations on interoperability, complex supply chains and liability regimes, and product safety. Developing effective responses to the consumer protection issues that arise from the "smart home" will be an ongoing challenge.

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