Latest Documents

  • 27-October-2014


    Consumer Policy Guidance on Intangible Digital Content Products

    It is important that consumers, including children, understand their rights and obligations when acquiring and using digital products. They also need to be informed about how their personal data may be collected and used, with whom it may be shared and why, and the type of redress that may be obtained when problems arise.

  • 16-June-2014


    Button Battery Safety

    Many devices using small batteries have battery compartments that are easy to open and most people do not know there are safety concerns. Consumers worldwide need to be aware of the serious injuries that small batteries shaped like coins and buttons can cause when swallowed by children.

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  • 4-April-2014


    Consumer Policy Guidance for Mobile and Online Payments

    This guidance addresses a number of key issues in the emerging mobile and online payment area, including the need to establish minimum levels of consumer protection across payment mechanisms, enhanced privacy and child protection, and standards for transparent and accessible information disclosures.

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  • 18-April-2013


    OECD Consumer Policy Toolkit Workshop on Communication Services: Summary of Proceedings

    The Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the OECD Consumer Policy Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.

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  • 28-March-2013


    Protecting and Empowering Consumers in the Purchase of Digital Content Products

    While consumer demand for digital goods has increased rapidly in recent years, a range of challenges undermine confidence in the market and require policy attention.

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  • 7-February-2013


    Empowering and Protecting Consumers in the Internet Economy

    This report shows that despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD, spurred by the spread of mobile devices, easy-to-use payment mechanisms and participative web tools such as price comparisons or consumer ratings. Trust in e-commerce, however, remains challenged by many issues.

  • 30-January-2013


    Summary of the OECD Workshop on Product Risk Assessment

    This April 2012 workshop provided a forum for critically evaluating the different risk assessment practices being used in various jurisdictions while gathering the views of stakeholders from governments, businesses, consumers and academia.

  • 23-November-2012

    English, PDF, 157kb

    Committee on Consumer Policy (CCP) brochure

    An overview of the work of the OECD Committee on Consumer Policy.

  • 17-August-2012


    Report on Consumer Protection in Online and Mobile Payments

    An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

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  • 23-April-2012


    OECD Workshop on Consumer Protection and Empowerment in the Purchase of Digital Content

    This workshop explored emerging consumer-related issues with governments, civil society, businesses, and academia.

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