E-commerce is providing consumers with expanding opportunities to purchase a wide range of products at competitive prices. In order to ensure that consumers are adequately protected when engaging in e-commerce, the OECD developed a Recommendation of the Council concerning Guidelines for Consumer Protection in the Context of Electronic Commerce in 1999 that provides a comprehensive set of guidelines for governments and businesses.
A Ministerial on the Future of the Internet Economy was held in Seoul, Korea (2008), to take stock of developments in the Internet and identify areas where additional policy work would be beneficial. In support of the Ministerial, additional consumer policy guidance was developed on online identity theft, mobile commerce, and communication services.
The Ministerial provided a mandate for the OECD to, inter alia, review and update the 1999 Recommendation, which it launched in 2009. In the context of this review, analytical work was carried out in a number of areas, resulting in the development of policy guidance on mobile and online payments and intangible digital content products in 2014.
To further consider issues pertaining to the digital economy, a Ministerial will be held in June 2016 in Mexico. At that time the revised 1999 Recommendation will be launched, and key consumer issues concerning trust will be addressed.
The Internet is providing consumers with exciting opportunities to purchase an expanding range of products from a large number of suppliers, at lower prices. Enhancing the benefits of e-commerce for consumers will require maintaining an environment in which consumers have trust.
Digital Content Products guidelines
Mobile and Online Payments Guidelines
Online Identity Theft guidance
Mobile commerce guidance
1999 E-commerce Recommendation
Technological advances and market pressures have made telecommunications and ICT products and systems increasingly complex. Mobile providers are offering ever more sophisticated products and services. Though consumers take the full advantage of this developments they face problems of switching, fees, analysis of offers, etc. The OECD investigates how consumer policies could be ammended and encourages its member countries to take appropriate actions.
Digital Content Products analysis
Online and Mobile Payments Analysis
Digital Content workshop report
Strengthening Consumer Protection in the Internet Economy
Online Identity Theft analysis
Consumers in the online Marketplace: the Guidelines Three Years Later
Telecommunications: Assessment of Consumer issues
Policy Resources related to Internet Governance- An OECD website
Enhancing Competition in Telecommunications: Protecting and Empowering Consumers Report on Mobile commerce
Illegal copying and unauthorised distribution of digital works has intensified in everyday consumer products such as audio CDs, DVDs, and e-books. Copyright holders wish to prevent any unauthorised use. Both international and national legal copyright instruments provide protection for copyrighted material and remedies against their circumvention.
Report on Disclosure Issues Related to the Use of Copy Control and Digital Rights Management Technologies