Consumer policy

Building Trust in the Online Environment: Business-to-Consumer Dispute Resolution - Related Documents and Links

 

Orientation Document (updated as of 7 December)

Consumer Redress in E-Commerce in Need of Attention, Consumers International Press Release


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European Commission Recommendation 98/257/EC on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes

European Commission Report: "Out-of-Court Dispute Settlement Systems for E-Commerce: The Report from the Workshop held in Brussels on 21 March 2000"

Summary of June 2000 Public Workshop hosted by the U.S. Department of Commerce and the U.S. Federal Trade Commission, "Alternative Dispute Resolution for Consumer Transactions in a Borderless Online Marketplace", November 2000

Global Business Dialogue for Electronic Commerce (GBDe): Alternative Dispute Resolution, September 2000 Trans Atlantic Consumer Dialogue: Alternative Dispute Resolution in the Context of Electronic Commerce

Consumers International: Disputes in Cyberspace Report, December 2000 (Executive Summary)

Asia Pacific Economic Cooperation (APEC) E-Commerce Steering Group: Report and proposals for action following the APEC workshop on consumer protection held in Bangkok on 20 July 2000

Inventory of ADR mechanisms produced by the ICC in "Out-of-court settlement of disputes concerning e-commerce consumer transactions: An inventory of current approaches, September 2000"

Global Business Dialogue for Electronic Commerce (GBDe): Trustmark Guidelines and Recommendations, September 2000

Report on "Web Seals: A Review of Online Privacy Programs" produced by the Data Protection Commissioners of Ontario, Canada, and Australia in September 2000

BBBOnline Code of Online Business Practices, released 24 October 2000

Electronic Commerce and Consumer Protection Group's Guidelines for Merchant-to-Consumer Transactions, released 6 June 2000

Report from September 1999 Geneva Roundtable on Electronic Commerce and Private International Law, April 2000

The Australian National Alternative Dispute Resolution Advisory Council (NADRAC)

Elizabeth Longworth, slide presentation on " Design Issues in Online Dispute Resolution Systems ", delivered at WIPO International Conference on Dispute Resolution, 6 November 2000, Geneva, Switzerland

Rufus Pilcher, " Trust and Reliance -- Enforcement and Compliance: Enhancing Consumer Confidence in the Electronic Marketplace ", May 2000

Phillipe Fouchard, " Alternative Dispute Résolution et Arbitrage: L'évolution des modes de règlement des litiges du commerce international "

Esther Van Den Heuvel, "Online Dispute Resolution as a Solution To Cross-Border E-Disputes: An Introduction to ODR"

 

 

 

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