Consumer policy

Agenda Workshop on Consumer Protection 23 April 2012

 

Contact: Brigitte.acoca@oecd.org

 


WORKSHOP ON CONSUMER PROTECTION AND EMPOWERMENT IN THE PURCHASE OF DIGITAL CONTENT PRODUCTS

AGENDA

OECD Conference Centre, Room CC4, Paris
Monday, 23 April 2012


14:30 – 14:40 OPENING REMARKS


• Mr. Michael JENKIN, Chairman, OECD Committee on Consumer Policy
• Ms. Susan GRANT, Workshop Moderator, Director of Consumer Protection, Consumer Federation of America


14:40 - 15:10 SESSION I: MARKET CHARACTERISTICS


 • Overview of trends and consumer issues. Presentation of draft OECD background report.

o Ms. Brigitte ACOCA, OECD secretariat


• Outlook. How is the market likely to evolve? What new opportunities and challenges await consumers?
o Ms. Sylvie FORBIN, Senior Vice-President, Public and European Affairs, VIVENDI


• Digital product characteristics. How does trade in digital products differ from other products? How do the differences affect consumers and their expectations? How are consumers affected by interoperability, functionality, and geographic limitations?


Mr. Geoffray BRUNAUX, Maître de Conférences, University of Law Reims Champagne-Ardenne


15:10 – 15:25 DISCUSSION


15:25 – 16:15 SESSION II: CONSUMER PROTECTION ISSUES


 • Varying levels of consumer protection. Various competing frameworks in countries cover consumer rights and obligations in the purchase of digital content products. These include competition, copyright, specific digital content and general consumer protection laws, as well as industry voluntary protections.


o Regulatory frameworks. Is the level of consumer protection accorded to the purchase of digital content products adequate? Is there a need for specific legislation addressing issues?


 Mr. Sven ROEHR, European Commission, Unit A.3 Consumer and Marketing Law, DG JUSTICE


 Mr. Olivier DOCK, Vice President, All Media – EMEA, Motion Picture Association


• Unfair commercial, misleading and fraudulent practices, including privacy and security challenges. In some instances, restrictions may be regarded as unfair, or may be the result of misleading and/or fraudulent commercial practices. What should be done to enhance protection? By whom?


o Unfair commercial practices.


 Ms. Bente OVERLI, Deputy Director General, Consumer Ombudsman, Norway
o Misleading/fraudulent practices.


 Ms. Lisa CAMPBELL, Deputy Commissioner, Competition Bureau Canada


 Mr. Richard VAN DER BOON, Enforcement Officer, Netherlands Consumer Authority


16:15 – 16:35 DISCUSSION


16:35 – 16:55 SESSION III: CONSUMER EMPOWERMENT ISSUES


 • Information disclosure. Contract clarity and transparency is in many instances reported as a challenge for consumers who simply do not read or understand the terms and conditions associated with the purchase of digital content products. What types of information problems are being examined in countries? How could information disclosure be enhanced to enable consumers to make informed decisions prior to purchasing products?


Ms. Hertta HARTIKAINEN, Legal Advisor, Consumer Agency & Ombudsman, Finland
• Digital competence and education. What types of initiatives have been implemented in countries to educate consumers about digital content products usage and characteristics? What more needs to be done to address concerns?


Mr. Kyung-tae GU, Manager of International Cooperation Team, Korea Consumer Agency


16:55 – 17:15 DISCUSSION


17:15 – 17:35 SESSION IV: DISPUTE RESOLUTION AND REDRESS ISSUES


 What problems are being experienced by consumers concerning dispute resolution and redress? How are these being addressed? By which parties? What more needs to be done to address concerns?


• Dispute resolution. In multiparty transactions, when problems arise in the purchase of digital content products delivered electronically, information on the responsibilities of parties is often unclear or not available to consumers who may not know what mechanisms are available, or who they should contact to resolve issues.


Mr. Michael DAHAN, Founder and CEO, BOOKEEN


• Redress. Sales of goods remedies may not apply to some intangible digital content products due to their specific characteristics. Some products may neither be returned, nor repaired or replaced. To what extent are consumers aware of such differences? Should there be a similar level of protection for all types of intangible digital content products to meet consumer expectations?


Ms. Marzena KISIELOWSKA-LIPMAN, Senior Policy Advocate, CONSUMER FOCUS


17:35 – 17:50 DISCUSSION


17:50 – 18:00 CONCLUSIONS AND NEXT STEPS


 A brief summary of the issues discussed will be provided by the workshop moderator and the Chair of the CCP. Participants will be invited to indicate whether the issues identified in the draft background report have been adequately presented and explored, and which areas may require further attention, in light of the principles in the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (available at: www.oecd.org/dataoecd/18/13/34023235.pdf).


*Please note that the proposed timing is indicative and may be adjusted, as appropriate. Please also note that the workshop will be carried out in English only.

 

 

 

 

Countries list

  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China (People’s Republic of)
  • Chinese Taipei
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Côte d'Ivoire
  • Democratic People's Republic of Korea
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • European Union
  • Faeroe Islands
  • Fiji
  • Finland
  • Former Yugoslav Republic of Macedonia (FYROM)
  • France
  • French Guiana
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong, China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Islamic Republic of Iran
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao (China)
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia (Federated States of)
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Administered Areas
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Serbia and Montenegro (pre-June 2006)
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • United States Virgin Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Virgin Islands (UK)
  • Wallis and Futuna Islands
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • Topics list