Consumer policy

Focus

  • Promoting consumer interest

    Lack of laws or difficulties in their enforcement gives an incentive to the 'black ships' on the market. Some companies are then tempted to unfair commercial practices, which affect consumer welfare. Consumers should be thus provided with adequate instruments and information in the decision-making process.

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  • Consumers in the digital economy

    Consumers are drivers of the digital economy. Even though the consumer benefits are well defined, the digital economy raises questions of security, privacy and trust.

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  • Consumers and the crisis

    The widespread recession is increasingly threatening consumer wealth. Though the crisis began in the financial sector, its impact has reached consumers worldwide. Consumers are losing their assets, incomes and ultimately confidence in the current market system.

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