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About Publications & Documents Information by Country

The OECD Committee on Consumer Policy (CCP) works to increase trust in the global economy. It has a mandate to develop principles leading to a fair and transparent marketplace and seeks to ensure their effective implementation online and across borders.

Its current work focuses on building consumer confidence in the global economy through work on cross-border fraud and dispute resolution and redress; analysing the impact of new technologies and emerging business practices online; examining good practice in consumer policy regimes; and developing economic rationale for consumer policy. (More)

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Joint conference on consumer education

on 24-Oct-2008

Jointly organised by the OECD Committee on Consumer Policy, the United Nations Environment Programme (UNEP) and the United Nations Marrakech Task Force on Education for Sustainable Consumption (UN MTF), this conference in Paris will examine major issues and seek to identify good practices in consumer education.

Shaping policies for the future of the Internet economy

18-Jun-2008

This report provides policy direction and guidance from five OECD Committees in Internet-related policy areas. Its objective is to help decision-makers in their efforts to facilitate convergence, stimulate creativity, strengthen confidence, and expand opportunities for global economic, social and cultural development enabled by the Internet.

Governments give consumers a boost at high-level OECD meeting on the future of the Internet

18-Jun-2008

Stepped up actions to combat online identity theft, strengthen mobile commerce business practices, and promote more transparency and consumer flexibility in communication services were highlighted at a high-level OECD meeting on the future of the Internet Economy in Seoul, Korea on 17-18 June.

Policy brief: The future of the Internet economy

06-Jun-2008

Major changes are affecting the scope and scale of the Internet. As a result, the Internet is increasingly high on the policy agenda in many OECD and non-OECD countries. This policy brief reviews likely future developments in the Internet economy and how policy-makers can help the Internet to adapt to evolving requirements caused by convergence, continue to drive innovation, and be trustworthy.

Online identity theft: measuring the threat to consumers

20-May-2008

Identity theft has been identified by many as the fastest growing crime of the 21st Century. This paper examines the scope and scale of the issue, recommending the development of adequate law enforcement countermeasures to prevent, detect and deter it.

Consumer empowerment in communication services

23-May-2008

Improving the ability of consumers to choose between competing suppliers is important for well functioning markets. The report examines how to increase market flexibility for consumers in communication services, and improve access to information.
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Don't miss

OECD/Consumer Policy Guidances

Protecting and Empowering Consumers in Communication Services
Online Identity Theft
Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce

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Cross-Border Fraud Guidelines

Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

OECD Cross-Border Fraud Guidelines

E-commerce Guidelines

OECD Guidelines for Consumer Protection in Electronic Commerce