Empowering E-Consumers:
Strengthening Consumer Protection in the Internet Economy

Washington, DC, 8-10 December 2009

© OECD Observer/D.Rooney

E-commerce has evolved dramatically since 1999, when the OECD issued its first Guidelines for Consumer Protection in the Context of Electronic Commerce. Government, business, civil society, international organisations and academics will explore how effective the guidelines are and what new opportunities, obstacles and risks consumers face in today’s online world.

The discussion will be based on a report that identifies key trends and issues that require further attention from business and governments to strengthen consumer trust in the Internet economy.

• Press release 
• Registration 
• Draft programme (as of 25 November 2009)
• Related OECD documents
• This event will be webcast by the Federal Trade Commission

Prior to and during this event, the public is invited to ask questions and vote for them here via Google Moderator. Some of the most popular questions will be then submitted to the panellists.

Be creative and make your voice heard in Washington!

• E-commerce trends and the outlook
• Role and effectiveness of international guidelines
• E-commerce regulatory frameworks
• Business-to-consumer developments in advertising, cross-border trade and payment protection
• Mobile commerce

• Consumer-to-consumer online transactions
• Online digital products issues
• Participative web issues
• Children’s protection online
• Dispute settlement, enforcement, and related issues