Empowering E-Consumers: Strengthening Consumer Protection in the Internet Economy

Washington, DC, 8-10 December 2009

 

           © OECD Observer/David Rooney

 

 Further information


 Press release 

Registration 

 Practical information

 Draft programme (as of 20 November 2009)

 Background report

 Related OECD documents

 Webcast

 

The world of electronic commerce has evolved dramatically since 1999, when the OECD issued its first Guidelines for Consumer Protection in the Context of Electronic Commerce. At the Conference, senior government officials from OECD and non-member economies, representatives from business, civil society, international organisations and academics, will explore how effective the Guidelines are and what new opportunities, obstacles and risks consumers are facing in today’s e-commerce.

The discussion will be based on a report that identifies key trends and issues that require further attention from business and governments to strengthen consumer trust in the Internet economy.

 

 Key topics

  • E-commerce trends and the outlook
  • Role and effectiveness of international guidelines
  • E-commerce regulatory frameworks
  • Business-to-consumer developments in advertising, cross-border trade and payment protection
  • Mobile commerce
  • Consumer-to-consumer online transactions
  • Online digital products issues
  • Participative web issues
  • Children’s protection online
  • Dispute settlement, enforcement, and related issues

 

Permanent URL: www.oecd.org/ict/econsumerconference

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Strengthening Consumer Protection in the Internet Economy

OECD Conference on Empowering E-Consumers