Publications

Technologies for Better Tax Administration

A Practical Guide for Revenue Bodies

Published on May 13, 2016

book

This report looks at effective e-service provision by tax administrations, summarising eight critical areas, and explores big data management and portals, as well as natural systems, in detail. It highlights key opportunities in these areas, looking at how these emerging technologies can be best used by tax administrations. It also provides practical examples of how tax administrations have begun to utilise these technologies and delivers a maturity matrix for the two areas to assist strategic and operational decision making by tax administrations. Finally, it sets out conclusions, recommendations and next steps.

This report has been prepared by the Forum on Tax Administration’s E-services and Digital Delivery Programme. The work was initiated by the FTA Bureau as part of its 2015/16 work programme and was led by the Federal Tax Service of Russia (FTS).  With tax administrations clear that e-service options can improve taxpayer compliance levels and participation while at the same time lowering their cost of operation; but with available options many and varied, and with the cost of implementation high,  the FTA has over the last five years provided a wide range of guidance in the deployment of effective e-services.

 

TABLE OF CONTENTS

Preface
Foreword
Executive summary
Background and introduction to technology and tax administration
Strategy and vision for leveraging new technologies in tax administrations
Using big data in tax administrations
Use of portal solutions and natural systems in tax administrations
Findings and recommendations for leveraging new technologies in tax administrations
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Press release

13/05/2016 - Heads of tax administrations take big step forward in global tax co-operation

 

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