- The CRC (Colombia's Communications Regulator) has developed a comprehensive system for assessing its own performance and strives to align human and financial resources with strategic objectives
- The CRC is also committed to improving its performance through better decision-making processes that are more robust than what is currently required to regulatory agencies in Colombia
- Measuring performance is nevertheless challenging and the CRC faces some of the challenges that are common to other regulators, including the need to develop indicators that systematically and analytically track the regulator’s activities and the assessment of the impact of these activities
- In addition, the CRC as a special administrative unit attached to the Ministry for Information and Communication Technology is confronted with an institutional setting that does not make it easy to set clear boundaries between regulatory and policy functions. This creates some confusion on the strategic objectives (and who is responsible for what) and the capacity of the regulator to take a long-term perspective to the regulation of the sector
For more information please contact Faisal Naru and Filippo Cavassini.