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Actualités & Evénements
Actualités
Consumer protection: OECD PISA Financial Literacy Study
15-mars-2011
The OECD is testing 15 year-olds on their knowledge of personal finances and ability to apply it to their financial situation. Financial literacy and consumer protection are among the key agenda items for the French G20 presidency during 2011.
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07-juil.-2010
Increasingly sophisticated products and a rapidly changing marketplace mean that surveillance authorities must swiftly detect and recall unsafe products. Global trade now makes international co-operation necessary even to ensure protection of domestic consumers, so enhanced information-sharing mechanisms are critical both between and within countries. The OECD has recently created a Working Party on consumer product safety to facilitate the sharing of information in this field.
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25-nov.-2009
Faites entendre votre voix à la conférence de l'OCDE sur la responsabilisation des consommateurs, qui se tiendra du 8 au 10 décembre à Washington. A partir d'aujourd'hui et jusqu'à la fin de l'événement, le public est invité à soumettre des questions aux intervenants. Que pensez-vous du commerce électronique ? Avez-vous confiance lorsque vous achetez en ligne ? Avez-vous rencontré des problèmes en effectuant des achats sur un site étranger ? Interrogez les experts et donnez votre avis sur le commerce en ligne.
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08-juil.-2009
En vertu de nouvelles lignes directrices de l’OCDE qui ont pour but d’éviter la répétition de la crise du crédit immobilier à haut risque et la compression du crédit qu’elle a entraînée, qui ont précipité l’économie mondiale dans la récession, les services financiers doivent s’assurer que leurs clients comprennent bien ce à quoi ils s’engagent lorsqu’ils signent un contrat de prêt immobilier, de prêt à la consommation ou d’autres produits apparentés.
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29-mai-2009
This analytical report was prepared to facilitate discussion at the OECD Committee on Consumer Policy’s Roundtable on consumer product safety, held on 23 October 2008. It describes consumer product safety frameworks at domestic, regional and international levels. It also identifies the cross-border challenges in consumer product safety co-operation and co-ordination mechanisms.
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29-mai-2009
This report summarizes the discussion at the Roundtable on consumer product safety, held on 23 October 2008. It describes each session of the Roundtable with its discussions, identifying issues and challenges of the international consumer product safety policy and enforcement. From the fruitful discussion at the Roundtable, a number of conclusions and steps forward in the product safety area was proposed.
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Evénements
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du 14-oct.-2011 au 15-oct.-2011
The ongoing crisis illustrates all too well the importance of trust and confidence for the proper functioning of our financial system. Although a lot has been done to address financial governance and risks, more attention is needed on understanding the impact of the financial crisis on households and individual consumers. Thus, on 14 October 2011, the governments of the G20 met in Paris to address challenges in consumer financial protection area. See the speech of Angel Gurría, the OECD secretary-general.
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le 25-oct.-2011
This workshop is aimed at examining the methods and techniques that governments, the industry and other stakeholders are employing to address certain consumer problems in communication services, notably i) billing issues, ii) contract terms, and iii) misleading and fraudulent claims. It will use the framework and approaches developed in the OECD Consumer Policy Toolkit , which is a practical guide designed to aid policy makers in understanding and evaluating consumer problems and in developing effective policy responses.
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le 15-avr.-2011
Innovative online payments services has increasingly been offered to consumers in recent years. Financial and non-financial institutions are now working towards the commercialisation of new and easy-to-use mobile payment systems. Despite the benefits and convenience these systems may bring, a number of issues need to be resolved. An OECD workshop served to discuss emerging challenges in the payments area and ways to address them effectively. The event was organised within the framework of the review of the 1999 E-commerce Guidelines.
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le 21-juil.-2010
US Federal Trade Commission Chairman Jon Leibowitz welcomed stakeholders and journalists at a roundtable discussion in Washington, DC on the OECD's just-published "Consumer Policy Toolkit". Ambassador Karen Kornbluh and OECD Director for Science, Technology and Industry Andrew Wyckoff highlighted the relevance of this work for policy makers and welcomed questions from the public. For more information on the event, click here.
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le 15-mars-2010
Each year on 15 March, the World Consumer Rights Day is celebrated by organizations, promoting consumer rights and demanding that they are respected all over the world. For this year’s celebrations, the International Consumer Enforcement Protection Network has launched a new website which was co-developed by national and international consumer organisations, including the OECD. It is aimed at providing consumers with essential information about their rights and facilitating consumer disputes across the borders.
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du 15-avr.-2010 au 16-avr.-2010
Environmental claims have the potential to play an important role in encouraging consumers to make choices which support environmental goals, while rewarding innovative companies for their efforts in this regard. The impact of claims will be reduced, however, to the extent that they are unclear, confusing or fraudulent, diminishing consumer interest and confidence in green products and services. Thus, policymakers are challenged to provide consumers with meaningful information that could influence their behaviour, thereby expanding consumer choices that support sustainable consumption.
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ICPHSO International Day on consumer product safety
du 15-févr.-2010 au 18-févr.-2010
The OECD will participate in the ICPHSO event, which will be held on 15-18 February 2010, in Washington D.C. During the meeting, the OECD outcomes of an analytic review of cross-border information sharing mechanisms will be shared and discussed. The conclusions of the debate will be then taken into account for the OECD future work on consumer product safety. More information about the ICPHSO International Day can be found at http://www.icphso.org/conference/2010annual/index.html
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du 08-déc.-2009 au 10-déc.-2009
Le commerce électronique s’est profondément transformé depuis la publication des premières lignes directrices de l’OCDE relatives à la protection du consommateur dans le cyberespace. Quelle est l’efficacité de ces lignes directrices dix ans plus tard? Quelles sont les nouvelles possibilités, obstacles et risques qui se confrontent au cyberconsommateur? Des hauts fonctionnaires de pays membres et non membres de l’OCDE, des représentants des affaires, de la société civile et des organisations internationales ainsi que des académiques en débattront et examineront des questions connexes.
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OECD Conference on Empowering E-Consumers