Politique des consommateurs

Actualités & Evénements

Actualités

Des questions concernant le commerce électronique ?

25-nov.-2009

Faites entendre votre voix à la conférence de l'OCDE sur la responsabilisation des consommateurs, qui se tiendra du 8 au 10 décembre à Washington. A partir d'aujourd'hui et jusqu'à la fin de l'événement, le public est invité à soumettre des questions aux intervenants. Que pensez-vous du commerce électronique ? Avez-vous confiance lorsque vous achetez en ligne ? Avez-vous rencontré des problèmes en effectuant des achats sur un site étranger ? Interrogez les experts et donnez votre avis sur le commerce en ligne.

Analytical Report on Consumer Product Safety

29-mai-2009

This analytical report was prepared to facilitate discussion at the OECD Committee on Consumer Policy’s Roundtable on consumer product safety, held on 23 October 2008. It describes consumer product safety frameworks at domestic, regional and international levels. It also identifies the cross-border challenges in consumer product safety co-operation and co-ordination mechanisms.

Compilation of Responses to the OECD 2008 Questionnaire on Consumer Product Safety

29-mai-2009

This document is an addendum to the analytical report on consumer product safety. it contains compilation of responses to the questionnaire on consumer product safety that provided a background information on consumer product safety regimes.

OECD Roundtable on Consumer Product Safety

29-mai-2009

This report summarizes the discussion at the Roundtable on consumer product safety, held on 23 October 2008. It describes each session of the Roundtable with its discussions, identifying issues and challenges of the international consumer product safety policy and enforcement. From the fruitful discussion at the Roundtable, a number of conclusions and steps forward in the product safety area was proposed.

Promoting Consumer Education: Trends, Policies and Good Practices

09-mars-2009

Consumers today are challenged by growing amounts of information and wider choices of products. To make good choices in increasingly complex markets, they must develop a greater range of skills and knowledge. This new book examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective.

Le vol d'identité en ligne : ampleur de la menace sur les consommateurs

20-mai-2008

L’usurpation d’identité a été qualifiée par beaucoup comme le crime le plus rapide du 21ème siècle. Ce document examine le champs d’application et l’impact du problème, recommandant le développement de contremesures légales appropriées visant à prévenir, détecter et empêcher le vol d’identité en ligne.


Evénements

High-level OECD Conference ICTs, Environment and Climate Change

du 27-mai-2009 au 28-mai-2009

The Danish Ministry of Science, Technology and Innovation will host a high-level OECD Conference on how ICTs can improve environmental performance and mitigate climate change in all sectors of the economy. One of the sessions will address the role of ICTs for sustainable consumption, and will highlight the importance of consumer protection and education in this respect. The event will gather representative from governments, business, and consumer organisations.

Joint OECD/ICPEN meeting on Electronic Commerce

le 01-avr.-2009

On 1 April 2009, the OECD Committee on Consumer Policy and the International Consumer Protection Enforcement Network (ICPEN) held a joint meeting on Electronic Commerce at the OECD Headquarters in Paris. Discussions at the joint meeting will inform the review of the 1999 OECD Guidelines on Consumer Protection in the Context of Electronic Commerce that is being carried out by the Committee on Consumer Policy.

OECD participation in the EMARS II Launch Event

du 16-mars-2009 au 17-mars-2009


The OECD participated in the EMARS II Launch Event, held on 16-17 March 2009, in Vienna. During the meeting the deliverables of the EMARS project were discussed. The OECD took part in the discussion on the future steps in EMARS II project and explored possibilities of closer co-operation with the European stakeholders in consumer product safety issues. Information on the deliverables produced under EMARS can be found at http://www.emars.eu/EMARS_Deliverables.html

Consumer Product Safety: an OECD Roundtable

le 23-oct.-2008

The OECD Roundtable on Consumer Product Safety brought together representatives from government, the business and civil society to discuss emerging consumer product safety issues in OECD countries and non-member economies. Focusing on non-food items, and in light of recent developments and trends, participants examined the challenges in domestic and international consumer product safety regimes, and identified ways to address the problems, including through enhanced international information sharing.



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Renforcer la protection des consommateurs dans l’Économie Internet

OECD Conference on Empowering E-Consumers