Rather than pursuing e-government as an end in itself, the Netherlands is seeking to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of administrative burden reduction, which is a major political priority and an important justification for e-government development.
In order to simplify the relationship with citizens and businesses, and develop new electronic services, the Dutch government depends heavily on using common public sector e-government building blocks.
This approach sets the cornerstone for providing seamless public services and implements, among others, the “collect once, use many times” principle to reduce administrative burdens. In line with the traditional Dutch focus on participative and inclusive government, featuring broad citizen consultation and involvement, the Netherlands has developed ambitious programmes and activities that aim to increase user take-up of e-services. But the results are slow to come.
This volume examines questions such as whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations. Further, how can the public sector build partnerships across levels of government to deliver ICT-enabled end-to-end services that simplify the relationship with citizens and businesses?
This report is available from the OECD Online Bookshop in English only. However, a French translation of the Assessment and Proposals for Action has been included in this volume.
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