High Level Seminar on Improving Take-up of E-Government Services: Outcomes

 

 Key Outcomes

 

Participants agreed that the issue of low user take-up is common to OECD and non OECD countries and that it seriously undermines the effectiveness of e-government reforms, the impact of on line services in citizens’ lives, and the expected efficiency gains in national public administrations. Moreover, in times of crisis, a low take-up drastically reduces the positive effects e-Government reforms and services can have on the whole Public Sector.

 

A general consensus was reached on the fact that there has been a substantial paradigm shift in e-government perspectives in the past 2 to 5 years (depending on the country), and especially as a consequence of the worldwide economic and financial crisis, from government-centric towards a citizen-centric view of public service delivery, determined by governments’ intention to reap the full benefits from e-government implementation, now that many services have been put online. 

 

Participants agreed that the issue of low user take-up is common to OECD and non OECD countries and that it seriously undermines the effectiveness of e-government reforms, the impact of on line services in citizens’ lives, and the expected efficiency gains in national public administrations. Moreover, in times of crisis, a low take-up drastically reduces the positive effects e-Government reforms and services can have on the whole Public Sector.