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Participants | Objectives

Outcomes | Documentation | Presentations

A “High Level Seminar on Improving Take-up of E-Government Services: Challenges, Solutions and Good Practices” took place in Manama, Kingdom of Bahrain, on the 24th of June 2009.

The seminar focused on identifying and discussing approaches and methods to improve e-government service take-up. This issue is currently at the heart of OECD and non-OECD countries’ e-government agenda.  From the meeting it appeared clear that both OECD and MENA countries acknowledge that, in order to increase users' take-up, ad hoc strategies should be elaborated to make sure that citizens are fully aware of all available on line services and to better tailor e-government services to citizens needs to more effectively meet their demands and expectations.

For more information please read on.

The meeting was chaired by Mr. Mohammed Al Qaed, CEO of the Bahrain eGovernment Authority. Seventeen high-level delegates from Arab and OECD countries attended the event. Five experts from OECD and two representatives of the academia also actively participated in the discussion.

Main objectives of the seventh High Level Seminar:

• To identify and discuss the reasons behind the lagging user take-up of e-government services;
• To identify and discuss the different obstacles to user take-up;
• To present an overview of country approaches, tools and mechanisms used to increase user take-up;
• To identify from country practices a number of cross-cutting trends and guidelines for better user take-up.

Synopsis of the key outcomes acheived by the seminar.

Agenda - PDF 417kb

List of Participants - PDF 203kb

Session 2: Challenges to increasing user take-up of e-government services

• Mr. Sameh Bedair, Ministry of State for Administrative Development,Egypt (English - PDF 626kb)
• Mr. Nazem Bahsas, Head of the Syrian Telecom Establishment, Syria 
• Ms. Rim Garnaoui, Public services adviser and Head of service in the Prime Minister's Office e-Government Unit, Tunisia (Arabic - PDF 2,474kb)
• Mr. Yih-Jeou Wang, Head of Unit and Project Leader of the OECD E-Government Project, OECD Secretariat (English- PDF 471kb)
• Mr. Fadi Salem, Research Associate, Dubai School of Government, UAE  (English - PDF 1,144kb)
  

Session 3: Policies, strategies and solutions - country approaches to user take-up

• Mr. Frank Leyman, International Relations Manager, Federal Ministry of ICT - FEDICT, Belgium (English - PDF 3,021kb)
• Mr. Mohammed AlQaed, CEO of the Bahrain eGovernment Authority, Bahrain
• Mr. Ahmad Bin Humaidan, Director-General, Dubai E-Government, Dubai, UAE (English - PDF 978kb)
• Ms. Sawsan Taqali , Head of Quality, Risks and Communications e-Government Programme, Ministry of Information and Communications Technology, Jordan (English - PDF 559kb)

Session 4: Cross-cutting trends and good practices for improving user take-up and indications for the future

• Mr. Yih-Jeou Wang, Head of Unit and Project Leader the OECD E-Government Project, OECD Secretariat (English - PDF 482kb)
• Mr Jamal Salaheddine, Head of Information Systems Division, Management information systems,
  Ministry of Modernisation of the Public Sectors, Morocco (French - PDF 2,287kb)
• Mr. Walid Abou Chacra, ICT Project Manager, Technical Cooperation Unit, Office of the Minister of State for Administrative Reform, Lebanon (English - PDF 2,107kb)