5th meeting of the Working Group II: Meeting Outcomes


The outcomes of the meeting of the Working Group II were the following:

  • The role of ICT and e-Government in time of international financial crisis was a main issue for discussion. Arab as well as OECD delegates had the chance to verify that, although in different ways, the economic crisis is indeed affecting both geopolitical areas with similar intensity and that both are facing the important task of identifying the most productive and effective way out. 
  • Participants agreed that the role of governments is central in mitigating the effects of the crisis and that national as well as international recovery strategies are based on public policies more than market forces. This in turn gave an interesting answer to the question on the role of e-Government in times of crisis, which was generally considered both as a key resource to reduce costs and increase efficiency and effectiveness of the public sector and as a fundamental tool to enhance citizens’ participation in national policy making.
  • The meeting gave the OECD Secretariat the chance to inform Arab delegates of the forthcoming events within the Good Governance for Development Initiative, among which, the Ministerial Meeting of November 2009. In addition, the upcoming progress report on Modernisation of Public Governance in Arab Countries was presented and discussed.
  • The meeting ended with delegates from Arab countries renewing the list of priorities in the field of e-Government for next year and in view of the forthcoming Ministerial meeting of November 2009. In particular, these were the highlighted propriety areas on which Arab countries would like to focus during the next 12 months:


1. Institutional Arrangements for E-Government

  • Institutions (e-government units, CIOs, inter-agency bodies) and tools for e-government coordination (e.g. enterprise architecture, voluntary agreements)
  • Roles, functions and organisation of e-government units in ministries, agencies and local governments

2. E-services, sectorial initiatives, shared applications

  • E-service enablement, service delivery strategies, methods to improve take up
  • Shared applications (e.g. e-budgeting, e-payment, e-forms, document archiving)
  • Sectorial initiatives (e-Health, e-Learning, e-Taxation, e-Justice, e-Procurement)

3. E-government strategy formulation and implementation

  • Strategy formulation for central and local government; strategy formulation for ministries and agencies
  • Sequencing steps for strategy implementation; monitoring tools and mechanisms (e.g. use of indicators)

4.Technical infrastructure for e-government

  • Communication networks (e.g. internal government networks, ministry intranets)
  • Service infrastructure (e.g. service gateways), central databases, technical standards
  • Digital identification and authentication infrastructures and outlets (e.g. ID cards, PKI)

5. E-government for administrative simplification

  • Integrating e-government and administrative simplification strategies
  • E-government applications to simplify the administration (e.g. online one-stop shops, data reporting systems for businesses)

6.E-government training and capacity building

  • E-government competencies and skills improvement (e.g. technical, project management, etc)
  • Online e-government learning communities within government administrations

7. Legislative infrastructure for e-government

  • Digital signature legislation
  • Privacy protection

8. Measurement and Evaluation of e-government

  • Measurement and evaluation tools and methods at ministry and agency level
  • Capacity building for setting useful e-government indicators at national, programme and project level
  • Ad hoc measurement tools to evaluate user take up of e-Government services

9.0Enterprise Resource Planning (ERP)

  • To manage and coordinate all public resources, information, and functions using from shared data stores


Related Documents