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Reports


  • 1-June-2016

    English

    Seizing the Benefits from Digitalisation for Growth and Well-being

    The OECD’s ongoing work on digitalisation of the economy and society has highlighted the need to develop a better understanding of how digitalisation affects different sectors and policy areas. This paper advocates a coherent approach to respond to digitalisation in a proactive manner and seize its benefits for growth and wellbeing.

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  • 21-May-2016

    English

    Digital Government in Chile - Strengthening the Institutional and Governance Framework

    This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies. It first benchmarks the institutional arrangements of ten advanced countries in the field of digital government, assessing their strategies, digital government units or bodies and policy levers, as well as the co-ordination mechanisms in place. The review then provides an in-depth look at the institutional set-up of digital government in Chile. The assessment reveals that the governance of digital government in Chile would benefit from a stronger legal basis, providing the unit leading the work on digital government with a better grounding and the necessary levers to drive the digital transformation of government and public services. Based on this analysis, the OECD advances two alternative recommendations to strengthen the institutional framework of digital government to foster public sector productivity, enhance efficiencies and improve service delivery. The strengths and weaknesses of the alternatives discussed in detail. The review includes a roadmap for the implementation of both alternatives. 
  • 12-May-2016

    English

    OECD Recommendation of the Council on Consumer Protection in E-Commerce

    The e-commerce marketplace has evolveddramatically in recent years and consumertrust in such a complex and interactiveenvironment has become crucial. In orderto adapt consumer protection to thecurrent environment and reinforce fairbusiness practices, information disclosures,payment protections, dispute resolution,and education, the OECD has just revisedits Recommendation on Consumer Protectionin E-commerce. The revisions also addressemerging challenges, including thoseassociated with the use of consumer data,consumer ratings and reviews, digitalcontent and digital competence.
  • 28-April-2016

    English

    Developments in International Mobile Roaming

    Significant progress has been made in reducing international mobile roaming prices since 2012, either by ensuring effective competition or applying regulation. The report provides an overview of implementation of a 2012 OECD Recommendation on International Mobile Roaming to determine whether any further action is necessary, based on responses to a questionnaire of OECD member and partner country experiences.

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  • 30-March-2016

    English, PDF, 856kb

    Consumer Protection in E-commerce

    In order to adapt consumer protection to the current digital environment, the OECD has revised its Recommendation on Consumer Protection in E-commerce which provides a blueprint for fair business practices, information disclosures, payment protections, unsafe products, dispute resolution, enforcement and education.

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  • 5-February-2016

    English

    Rebooting Public Service Delivery - How can Open Government Data help drive innovation?

    Study outlining how OECD countries are dealing with the challenges of Open Government Data with a special chapter on the policy context of OGD in the United Arab Emirates.

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  • 7-December-2015

    English

    The Changing Face of Strategic Crisis Management

    Strategically managing crises is an essential responsibility of governments. Often critical  decisions need to be made swiftly under difficult and complex conditions, as crises’ impacts may spread beyond national borders and can trigger significant economic, social and environmental  knock-on effects.  Governments have a significant role to play in strengthening the resilience of their populations, communities and critical infrastructure networks. This report highlights the changing landscape of crises that governments are confronted with today. It discusses new approaches to deal with both traditional and new kinds of crises, and invites reflection on how best governments can adapt to change. Topics covered include capacity for early warning and 'sense-making', crisis communication and the role of social media, as well as strategic crisis management exercises. Finally, the review proposes practical policy guidance for strategic crisis management.
  • 6-October-2015

    English

    Data-Driven Innovation - Big Data for Growth and Well-Being

    Today, the generation and use of huge volumes of data are redefining our 'intelligence' capacity and our social and economic landscapes, spurring new industries, processes and products, and creating significant competitive advantages. In this sense, data-driven innovation (DDI) has become a key pillar of 21st-century growth, with the potential to significantly enhance productivity, resource efficiency, economic competitiveness, and social well-being.Greater access to and use of data create a wide array of impacts and policy challenges, ranging from privacy and consumer protection to open access issues and measurement concerns, across public and private health, legal and science domains. This report aims to improve the evidence base on the role of DDI for promoting growth and well-being, and provide policy guidance on how to maximise the benefits of DDI and mitigate the associated economic and societal risks.
  • 1-October-2015

    English

    Digital Security Risk Management for Economic and Social Prosperity - OECD Recommendation and Companion Document

    This OECD Recommendation and its Companion Document provide guidance for all stakeholders on the economic and social prosperity dimensions of digital security risk. In an economic context in which the digital environment has become essential to growth and prosperity, well-being and inclusiveness, digital security risk should be considered with respect to the broader economic and social perspective, and its management integrated in stakeholders’ decision making processes.
  • 25-September-2015

    English

    Open Government Data Review of Poland - Unlocking the Value of Government Data

    This review analyses progress and challenges of open government data in the Polish national context. It is based on existing OECD methodology and formulates recommendations that aim to help Poland improve open government data efforts and achieve impacts. The recommendations take into account the departing level of the Polish context and focus on priority needs, which in the case of Poland is the establishment of an 'infrastructure' to support coherent and sustainable efforts across the administration: creation of an ecosystem of related and co-operating actors, establishment of a supportive governance framework, development of the needed skills and culture among civil servants.
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