This report points to the initiatives implemented by government, businesses, and civil society to measure and enhance product recall effectiveness. It also explores ways to increase consumer reactions to recall notices, based on insights from behavioural economics.
Spanish, PDF, 977kb
La OCDE ha enmendado su Recomendación sobre la Protección del Consumidor en el Comercio Electrónico. Las revisiones abordan los retos emergentes, incluidos los relacionados con el uso de datos del consumidor, calificaciones y opiniones del consumidor, el contenido digital y la competencia digital.
English, PDF, 631kb
Online behavioural advertising, which uses personal data to target ads, is now big business and has recently overtaken television to be the dominant form of advertising worldwide in terms of expenditure. It is important that consumer authorities understand how online advertising works, what the potential benefits for consumers are, and also the likely risks.
This report reflects discussions at the OECD conference on artificial intelligence held in October 2017. There was broad agreement that the rapid development of AI calls for national and international policy frameworks that engage all stakeholders.
English, PDF, 398kb
Peer platform markets bring opportunities and advantages but also raise new policy and regulatory challenges, including consumer protection issues. This document highlights some of the key themes and issues raised during the discussions at an OECD workshop held in November 2017.