This report aims to explore the challenges faced by product safety authorities, businesses, and other stakeholders in measuring and maximising the impact of product recalls globally. It also identifies elements that may be considered by governments and businesses to shape more effective communication strategies and increase consumer awareness of recall response rates.
English, PDF, 8,084kb
This report, prepared by the OECD for the G20 at the request of Australia, provides policy directions for consideration by all governments through identifying, discussing and analysing a range of drivers at the root of the digital gender divide in order to bolster the evidence base and draw attention to critical areas for policy action.
There is a need to develop metrics to assess the effects of the IoT in different policy areas. This paper proposes a taxonomy for IoT measurement. It also explores potential challenges for communication infrastructures due to the exponential growth of IoT devices through the application of connected and automated vehicles.
This report points to the initiatives implemented by government, businesses, and civil society to measure and enhance product recall effectiveness. It also explores ways to increase consumer reactions to recall notices, based on insights from behavioural economics.
Spanish, PDF, 977kb
La OCDE ha enmendado su Recomendación sobre la Protección del Consumidor en el Comercio Electrónico. Las revisiones abordan los retos emergentes, incluidos los relacionados con el uso de datos del consumidor, calificaciones y opiniones del consumidor, el contenido digital y la competencia digital.
English, PDF, 631kb
Online behavioural advertising, which uses personal data to target ads, is now big business and has recently overtaken television to be the dominant form of advertising worldwide in terms of expenditure. It is important that consumer authorities understand how online advertising works, what the potential benefits for consumers are, and also the likely risks.
This report reflects discussions at the OECD conference on artificial intelligence held in October 2017. There was broad agreement that the rapid development of AI calls for national and international policy frameworks that engage all stakeholders.