Best Practices / Guidelines


  • 16-July-2007

    English

    OECD Recommendation on Consumer Dispute Resolution and Redress

    On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.

    Related Documents
  • 5-July-2007

    English

    OECD Recommendation on Electronic Authentication and Guidance for Electronic authentication

    The OECD Council adopted a Recommendation encouraging efforts by Member countries to establish compatible, technology-neutral approaches for effective domestic and cross-border electronic authentication of persons and entities. The OECD also developed Guidance to support these efforts.

  • 16-April-2006

    English

    OECD Recommendation on Cross-Border Co-operation in the Enforcement of Laws against Spam

    This recommendation urges enforcement authorities throughout the OECD to share information and work together to tackle what has become a global problem.

  • 30-June-2002

    English, , 270kb

    OECD Guidelines for the Security of Information Systems and Networks (English/French)

    These guidelines apply to all participants in the new information society and suggest the need for a greater awareness and understanding of security issues, including the need to develop a "culture of security".

    Related Documents
  • 9-December-1999

    English

    OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

    These guidelines are designed to help ensure that consumers are no less protected when shopping online than they are when they buy from their local store or order from a catalogue.

    Related Documents
  • 13-November-1998

    English, , 11kb

    Ministerial Declaration on the Protection of Privacy

    This Declaration was made by OECD Ministers at the conference, "A Borderless World: Realising the Potential of Global Electronic Commerce" in Ottawa, Canada on 7-9 October 1998 and serves as the basis for OECD privacy protection work since 1998.

  • 19-December-1997

    English

    OECD Guidelines for Cryptography Policy

    The Guidelines are primarily aimed at governments, in terms of the policy recommendations herein, but with anticipation that they will be widely read and followed by both the private and public sectors.

  • 26-November-1992

    English

    OECD Guidelines for the Security of Information Systems, 1992

    Explosive growth in use of information systems for all manner of applications in all parts of life has made provision of proper security essential.

  • 11-April-1985

    English

    Declaration on Transborder Data Flows

    Rapid technological developments in the field of information, computers and communications are leading to significant structural changes in the economies of Member countries.

  • 23-September-1980

    English

    OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data

    In adopting these Guidelines in 1980, OECD member countries intended to "help to harmonise national privacy legislation and, while upholding such human rights, to prevent at the same time interruptions in international flows of data".

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