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Publications & Documents


  • 20-September-2019

    English

    State of the art in the use of emerging technologies in the public sector - OECD Working Paper

    Paper highlighting the main opportunities and challenges for the use of emerging technologies, and in particular emerging digital technologies, in the public sector.

  • 20-September-2019

    English

    Digital Government Review of Panama - Enhancing the Digital Transformation of the Public Sector

    This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.
  • 11-September-2019

    English

    How's Life in the Province of Córdoba, Argentina?

    This report assesses well-being in the four largest urban agglomerations of the province of Córdoba and provides policy recommendations to strengthen regional development practices, and ultimately improve people’s well-being. Using around 30 statistical indicators, the report analyses the performance of Córdoba’s agglomerations in 12 well-being dimensions in comparison with 391 regions of 36 OECD countries and 98 regions of Brazil, Peru, Colombia and Costa Rica. The report also documents the well-being inequalities between Córdoba’s four agglomerations and suggests three priorities areas which the province should focus on to tackle well-being challenges: i) Ensure that well-being indicators guide future decision-making; ii) Continue strengthening and modernising the provincial statistical system to expand the evidence-base; and, iii) Strengthen governance arrangements for more effective, efficient and inclusive regional development policy outcomes.
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  • 6-September-2019

    English

    Understanding online consumer ratings and reviews

    This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases.

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  • 6-September-2019

    English

    Good practice guide on online consumer ratings and reviews

    Building on the OECD Recommendation of the Council on Consumer Protection in E-Commerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. It focuses on four areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

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  • 5-September-2019

    English

    Operators and their future: State of play and emerging business models

    This report analyses different models for how operators may provide access to communication services over the next five to ten years.

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  • 5-September-2019

    English, PDF, 3,213kb

    Southeast Asia Going Digital: Connecting SMEs

    An essential element for SMEs to “go digital” is connectivity. This report analyses the state of connectivity in Southeast Asia (i.e. access to high-quality communication networks and services at affordable prices) and how SMEs benefit from accessing and using digital tools. It provides policy recommendations to foster an enabling environment for SMEs in the region to help make their digital transformation a success.

  • 4-September-2019

    English

    Roundtable on secondary ticket markets: Summary of discussion

    Secondary ticket markets are raising various consumer issues in multiple jurisdictions. There are a number of potential policy responses available, as discussed at a roundtable organised by the Committee on Consumer Policy in April 2019 at which countries shared their experiences.

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  • 4-September-2019

    English

    Roundtable on digital assistants and voice controlled e-commerce: Summary of discussion

    Consumers are increasingly using digital assistants to undertake a range of tasks including voice-controlled e-commerce. Such functionality, which uses artificial intelligence, algorithms and consumer data, has the potential to raise new benefits but also risks for consumers, as discussed at a roundtable organised by the Committee on Consumer Policy with representatives from online platforms, academia, and civil society in April 2019.

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  • 12-August-2019

    English, PDF, 2,212kb

    Challenges to consumer policy in the digital age

    This OECD background report for the September 2019 G20 International Conference on Consumer Policy focuses on six policy areas of particular importance: adjusting policy to rapidly changing technologies; cross-border co-operation; impact of product recalls; dispute resolution and redress; the role of consumer protection agencies in attaining the Sustainable Development Goals; and protecting vulnerable consumers in the digital age.

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