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Publications & Documents
This study describes the rapid growth of user-created Web content and its increasing role in worldwide communication, and draws out implications for policy.
OECD Information and Communication Policy News - September 2007Including OECD Communications Outlook 2007, OECD Recommendation on Consumer Dispute Resolution and Redress and Recommendation and Guidance on Electronic Authentication
Can governments elevate their broadband performance rankings? This paper aims to identify the factors that are significant in driving broadband penetration.
e-book "Social and Economic Factors Shaping the Future of the Internet" - Summary of the proceedings of NSF / OECD workshop, held at the United States National Science Foundation in Washington D.C., on 31 January 2007
Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.
On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business.
The OECD Council adopted a Recommendation encouraging efforts by Member countries to establish compatible, technology-neutral approaches for effective domestic and cross-border electronic authentication of persons and entities. The OECD also developed Guidance to support these efforts.
This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.
This report examines whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations, and ways governmental cross-level partnerships to deliver ICT-enabled services may simplify the relationship with citizens and businesses.
OECD governments have agreed on a new framework for co-operation in the enforcement of privacy laws as cross-border data flows have elevated privacy risks for individuals and highlighted the need for better co-operation among the authorities charged with providing them protection.