Panel 3.1 - Consumer Trust for Market Growth

 

Background document- Protecting Consumers In Peer Platform Markets: Exploring The Issues

To inform Ministerial Panel 3.1 -- Consumer Trust for Market Growth, the OECD has already undertaken work on the issues relevant to this panel.  The discussions will build on past reports and activities including: 

e-commerce-news  

Consumer Protection in E-commerce: OECD Recommendation 2016

The Internet is providing consumers with exciting opportunities to purchase an expanding range of products from a large number of suppliers, at lower prices. Enhancing the benefits of e-commerce for consumers will require maintaining an environment in which consumers have trust. 

Countries should modernise their consumer protection laws to address new risks posed by online commerce, including “free” apps and peer-to-peer Internet transactions, according to new OECD guidelines for member countries and emerging economies.

 

     
Protecting and Empowering Consumers in the Purchase of Digital Content Products  

Protecting and Empowering Consumers in the Purchase of Digital Content Products 2013

This looks at issues requiring policy attention including: inadequate disclosures about product usage or interoperability limitations; product access and quality problems; unclear rules on the collection, usage and sharing of data provided by consumers as a condition for purchasing products; and inadequate dispute resolution and redress mechanisms.

     
Report on Consumer Protection in Online and Mobile Payments  

Report on Consumer Protection in Online and Mobile Payments 2012

This paper looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

     
Consumer Policy Toolkit  

Consumer Policy Toolkit 2010

The OECD approaches policy for advancing consumer trust. The Toolkit examines how markets have evolved and provides insights for improved consumer policy making. It explores, how the study of behavioral economics is changing the way policy makers are addressing consumer issues.

     
  Promoting Consumer Education  

Promoting Consumer Education: Trends, Policies and Good Practices 2009

Consumer Education has had a longstanding role in addressing consumer trust issues.

     
  OECD Policy Guidance for Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce  

OECD Policy Guidance for Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce 2008

This report lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.

 

Panellists

 

Related Documents