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The report aims to identify the elements of effective domestic frameworks for consumer dispute resolution and redress, examine how they can better address cross-border cases, and consider how increased international cooperation could improve the effectiveness of judicial remedies across-borders.
This list of national contact points has been provided by member country governments to facilitate co-operation against cross-border fraud.
From 1999 to 2002, the OECD published annual reports, produced and submitted by OECD member countries. In 2003, the Committee on Consumer Policy decided to discontinue publishing these reports.
OECD governments have agreed on guidelines outlining a framework for international co-operation to protect consumers against the growing problem of cross-border fraud, particularly on the Internet.
Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.
This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.
Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?
This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.
The growing use of network technologies and the global nature of electronic commerce increase the likelihood that consumers will interact with businesses outside of their home country.