Latest Documents

  • 22-September-2005

    English, , 143kb

    OECD Workshop on Dispute Resolution and Redress in the Global Marketplace: Report of the Workshop

    Report of the Workshop on Dispute Resolution and Redress in the Global Marketplace.

  • 8-April-2005

    English, , 517kb

    OECD Workshop on Consumer Dispute Resolution and Redress in the Global Marketplace: Background Report

    The report aims to identify the elements of effective domestic frameworks for consumer dispute resolution and redress, examine how they can better address cross-border cases, and consider how increased international cooperation could improve the effectiveness of judicial remedies across-borders.

  • 6-May-2004


    National Contact Points for Co-operation Against Fraudulent and Deceptive Commercial Practices

    This list of national contact points has been provided by member country governments to facilitate co-operation against cross-border fraud.

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  • 31-January-2004


    Annual Reports on Consumer Policy in OECD Countries

    From 1999 to 2002, the OECD published annual reports, produced and submitted by OECD member countries. In 2003, the Committee on Consumer Policy decided to discontinue publishing these reports.

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  • 3-June-2003


    Consumer Policy Considerations on the Importance of Accurate and Available WHOIS Data (STI Digital Economy Paper 73)

    Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.

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  • 18-July-2002


    Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection (STI Digital Economy Paper 65)

    This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

  • 14-June-2002


    Report on Consumer Protections for Payment Cardholders (STI Digital Economy Paper 64)

    Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.

  • 14-June-2002


    Resolving E-commerce Disputes Online: Asking the Right Questions about ADR (STI Digital Economy Paper 63)

    Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?

  • 17-May-2002


    Best Practice Examples under the OECD Guidelines on Consumer Protection in the Context of Electronic Commerce (STI Digital Economy Paper 61)

    This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.

  • 2-March-2001


    Cross-border Co-operation in Combatting Cross-border Fraud: The US/Canadian Experience (STI Digital Economy Paper 55)

    The growing use of network technologies and the global nature of electronic commerce increase the likelihood that consumers will interact with businesses outside of their home country.

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