Latest Documents


17-August-2012

English

Report on Consumer Protection in Online and Mobile Payments

An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

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23-April-2012

English

OECD Workshop on Consumer Protection and Empowerment in the Purchase of Digital Content

This workshop explored emerging consumer-related issues with governments, civil society, businesses, and academia.

15-April-2011

English

Workshop on consumer protection in online and mobile payments

On 15 April, in Paris, the OECD Committee on Consumer Policy held a workshop to discuss these issues and ways to resolve problems, with governments, consumer organisations and key payment providers.

9-July-2010

English

Consumer Policy Toolkit

The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to consumers. Relatively little attention has been paid to the challenges these developments have posed for consumers. More choice and more

7-July-2010

English

Promoting consumer interest

The OECD Committee on Consumer Policy guides its Member economies in the development of policies aimed at promoting consumer interest.

7-July-2010

English

OECD tackles dangerous consumer products

A new OECD Working Party on Consumer Product Safety is aimed at strengthening information sharing on unsafe products. This press release provides further details on this work.

1-July-2010

English

Enhancing Information Sharing on Consumer Product Safety

This report reviews the types of information being collected on consumer product safety and the ways that the information is shared with stakeholders and across jurisdictions.

24-June-2010

English, , 48kb

Summary of action points on product safety

This is a summary of ten action points that will be undertaken by the OECD Working Party on Consumer Product Safety.

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15-April-2010

English

Enhancing the value and effectiveness of environmental claims: protecting and empowering consumers - OECD Workshop

Held on 15-16 April 2010, this workshop aimed to examine the effectiveness of environmental claims and provided a forum for experts to exchange views and experiences.

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15-March-2010

English

World Consumer Rights Day and new ICPEN website

To celebrate World Consumer Rights Day today, the International Consumer Protection Enforcement Network has launched a website to deliver better consumer protection world-wide.

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