Latest Documents


4-April-2014

English

Consumer Policy Guidance for Mobile and Online Payments

This guidance addresses a number of key issues in the emerging mobile and online payment area, including the need to establish minimum levels of consumer protection across payment mechanisms, enhanced privacy and child protection, and standards for transparent and accessible information disclosures.

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18-April-2013

English

OECD Consumer Policy Toolkit Workshop on Communication Services: Summary of Proceedings

The Committee on Consumer Policy is conducting a series of multi-stakeholder workshops to see how policies in key markets could be strengthened, using the framework and approaches developed in the OECD Consumer Policy Toolkit. Communication services were the topic of the first workshop, held in October 2011. This paper provides a summary of the proceedings, which focused on marketing practices, contract terms, and billing issues.

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28-March-2013

English

Protecting and Empowering Consumers in the Purchase of Digital Content Products

While consumer demand for digital goods has increased rapidly in recent years, a range of challenges undermine confidence in the market and require policy attention.

7-February-2013

English

Empowering and Protecting Consumers in the Internet Economy

This report shows that despite the financial crisis, business-to-consumer e-commerce has grown steadily across the OECD, spurred by the spread of mobile devices, easy-to-use payment mechanisms and participative web tools such as price comparisons or consumer ratings. Trust in e-commerce, however, remains challenged by many issues.

30-January-2013

English

Summary of the OECD Workshop on Product Risk Assessment

This April 2012 workshop provided a forum for critically evaluating the different risk assessment practices being used in various jurisdictions while gathering the views of stakeholders from governments, businesses, consumers and academia.

23-November-2012

English, PDF, 157kb

Committee on Consumer Policy (CCP) brochure

An overview of the work of the OECD Committee on Consumer Policy.

18-October-2012

English

Consumer product safety work at the OECD

The Working Party on Consumer Product Safety is aimed at strengthening information sharing on safety issues across borders.

17-August-2012

English

Report on Consumer Protection in Online and Mobile Payments (OECD Digital Economy Paper 204)

An examination of payments issues is taking place in the context of the review of the OECD’s 1999 guidelines on e-commerce. This report looks at what might need to be amplified or revised to enhance consumer trust and adoption of new and emerging online and mobile payment mechanisms. It reflects contributions made by national delegations, business and civil society.

Related Documents

10-April-2012

English

OECD Workshop on Consumer Protection and Empowerment in the Purchase of Digital Content

This web site provides information on upcoming OECD Workshop on consumer protection and empowerment Empowerment in the Purchase of Digital Content, to be held on 23 April 2012, in Paris, France.

15-April-2011

English

Workshop on consumer protection in online and mobile payments

On 15 April, in Paris, the OECD Committee on Consumer Policy held a workshop to discuss these issues and ways to resolve problems, with governments, consumer organisations and key payment providers.

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