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Reports


  • 30-May-2020

    English

    Digital Government in Chile – Improving Public Service Design and Delivery

    The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels.
  • 14-May-2020

    English

    Crowdsourcing STI policy solutions to COVID-19

    Governments can deploy non-traditional approaches to science, technology and innovation policy making that draw on society’s collective intelligence to find solutions to the COVID-19 crisis. Tools such as innovation prizes, prediction markets, and open-source solutions have shown value and are well-suited to immediately respond to the crisis.

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  • 12-May-2020

    English

    Why open science is critical to combatting COVID-19

    In global emergencies like the COVID-19 pandemic, open science policies can remove obstacles to the free flow of research data and ideas, and thus accelerate the pace of research critical to combating the disease.

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  • 5-May-2020

    English

    Providing science advice to policy makers during COVID-19

    While individual experts are often responsible for communicating science advice, they must be guided by clear common principles and supported by scientific institutions and networks across the globe. This requires international co-operation and open sharing of data and information.

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  • 1-May-2020

    English

    The public sector innovation lifecycle - A device to assist teams and organisations in developing a more sophisticated approach to public sector innovation

    This working paper seeks to contribute to the understanding of the public sector innovation process at an organisational or team level, and suggests areas for consideration for public sector organisations developing their innovation capabilities. It explores why a more sophisticated approach to public sector innovation is required and explains how an explicit innovation process (the innovation lifecycle) can support such an approach. The paper argues that organisations need to take a multifaceted portfolio approach, combined with a more deliberate recognition of other actors in their ecosystem. It finishes by examining how the innovation lifecycle plays out in practice, and suggests criteria to guide organisations and teams in selecting tools and methods to support them along the different stages of the innovation lifecycle.
  • 1-May-2020

    English

    Identifying and measuring developments in artificial intelligence - Making the impossible possible

    This paper identifies and measures developments in science, algorithms and technologies related to artificial intelligence (AI). Using information from scientific publications, open source software (OSS) and patents, it finds a marked increase in AI-related developments over recent years. Since 2015, AI-related publications have increased by 23% per year; from 2014 to 2018, AI-related OSS contributions grew at a rate three times greater than other OSS contributions; and AI-related inventions comprised, on average, more than 2.3% of IP5 patent families in 2017. China’s growing role in the AI space also emerges. The analysis relies on a three-pronged approach based on established bibliometric and patent-based methods, and machine learning (ML) implemented on purposely collected OSS data.
  • 30-April-2020

    English

    Enhanced Access to Publicly Funded Data for Science, Technology and Innovation

    In increasingly knowledge-based societies and economies, data are a key resource. Enhanced access to publicly funded data enables research and innovation, and has far-reaching effects on resource efficiency, productivity and competitiveness, creating benefits for society at large. Yet these benefits must also be balanced against associated risks to privacy, intellectual property, national security and the public interest. This report presents current policy practice to promote access to publicly funded data for science, technology and innovation, as well as policy challenges for the future. It examines national policies and international initiatives, and identifies seven issues that require policy attention.
  • 23-April-2020

    English

    Tracking and tracing COVID-19: Protecting privacy and data while using apps and biometrics

    Disclosures of personal information can allow the public to better identify potential COVID-19 infections and track the spread over time. However, current digital solutions for monitoring and containment have varying implications for privacy and data protection.

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  • 20-April-2020

    English

    Open Science

    The OECD is working with member and non-member economies to review policies to promote open science and to assess their impact on research and innovation.

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  • 10-April-2020

    English

    OECD Skills Strategy Slovak Republic - Assessment and Recommendations

    Skills are the key to shaping a better future and central to the capacity of countries and people to thrive in an increasingly interconnected and rapidly changing world. Megatrends such as globalisation, technological advances and demographic change are reshaping work and society, generating a growing demand for higher levels and new sets of skills. OECD Skills Strategy projects provide a strategic and comprehensive approach to assess countries’ skills challenges and opportunities and help them build more effective skills systems. The OECD works collaboratively with countries to develop policy responses that are tailored to each country’s specific skills needs. The foundation of this approach is the OECD Skills Strategy Framework, which allows for an exploration of what countries can do better to 1) develop relevant skills over the life course; 2) use skills effectively in work and in society; and 3) strengthen the governance of the skills system. This report, 'OECD Skills Strategy Slovak Republic: Assessment and Recommendations', identifies opportunities and makes recommendations to strengthen the skills of youth, reduce skills imbalances, foster greater participation in adult learning and strengthen the use of skills in the workplace.
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