Public sector innovation and e-government

e-Government for Better Government

 

Table of contents | How to obtain this publication

Spanish version / versión española

e-Government for Better Government

ISBN Number:
9264018336

Publication Date:
24/11/2005

Pages:
206

E-government is expected to improve the function of public administration and its relationship to the public. The good news is that information and communication technology (ICT) offers an array of tools to meet the promise of e-government. The bad news is that the reality has not yet caught up with the promise. To date, the approach to e-government has too often been driven by ICT solutions instead of user demand. While this has been effective for putting services online, it has led to a proliferation of websites, portals and electronic services that are incompatible, confusing and overlapping… not to mention expensive.This report looks at new thinking and practice in OECD countries in five different areas:
  • User-focused e-government: making electronic services more responsive to the needs of citizens and businesses;
  • Multi-channel service delivery: improving links between traditional and electronic services in order to promote service innovation and ensure access for all users;
  • Approaches to common business processes: identifying common processes within government in order to achieve economies of scale, reduce duplication and provide seamless services;
  • The business case for e-government: measuring and demonstrating the costs and benefits of ICT investments in order to prioritise and better manage e-government projects;
  • E-government co-ordination: bringing a whole-of-government perspective to e-government initiatives and their management, while taking into account existing structures and cultures of government institutions.

Table of contents

Introduction
Chapter 1. User-focused E-Government

  • 1.1. Introduction
  • 1.2. Understanding users
  • 1.3. Delivery of user-focused e-government
  • 1.4. Challenges
  • 1.5. Conclusion
  • Notes
  • Bibliography

Chapter 2. Multi-Channel Service Delivery

  • 2.1. Introduction
  • 2.2. From multiple discrete channels to a networked multi-channel approach
  • 2.3. Choosing the right channel, developing the right framework
  • 2.4. Human resource issues
  • Conclusion
  • Notes

Chapter 3. Approaches to Common Business Processes

  • 3.1. Introduction
  • 3.2. Conceptualization of Common Business Processes
  • 3.3. Approaches to Common Business Processes
  • 3.4. The organisation of Common Business Processes
  • 3.5. Interdependence of approaches to identification and organisation of Common Business Processes .
  • 3.6. The link between approaches and implementation
  • 3.7. The concepts combined
  • 3.8. Conclusions
  • Notes
  • Bibliography

Chapter 4. The Business Case for E-Government

  • 4.1. Introduction
  • 4.2. The business case for e-government: An overview
  • 4.3. Towards a methodology for evaluating e-government
  • 4.4. Benefits and beneficiaries
  • 4.5. Conclusions
  • Notes
  • Bibliography
  • Annex 4.1. Benefits from E-government Projects Providing Services at Different Levels of
  • Sophistication
  • Annex 4.2. Checklists to Evaluate the Economic Case for E-government
  • Annex 4.3. The Transaction Cost Methodology

Chapter 5. E-Government Co-ordination

  • 5.1. Introduction
  • 5.2. When is co-ordination needed?
  • 5.3. Broad organisational approach to e-government
  • 5.4. Approaches to co-ordination
  • 5.5. National context and institutional arrangements .
  • 5.6. A combined approach
  • 5.7. Conclusion
  • Notes
  • Bibliography
  • Annex 5.1. Forms of Democracy

Chapter 6. Conclusion

  • 6.1. Introduction
  • 6.2. Main findings
  • 6.3. Key findings and next steps
  • Annex A. E-Government Statistics
  • Bibliography

How to obtain this publication

Readers can access the full version of e-Government for Better Government choosing from the following options:

 

Also available:

Spanish version: e-Gobierno para un Mejor Gobierno

 

 

 

Countries list

  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • China (People’s Republic of)
  • Chinese Taipei
  • Colombia
  • Comoros
  • Congo
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Czech Republic
  • Côte d'Ivoire
  • Democratic People's Republic of Korea
  • Democratic Republic of the Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • European Union
  • Faeroe Islands
  • Fiji
  • Finland
  • Former Yugoslav Republic of Macedonia (FYROM)
  • France
  • French Guiana
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong, China
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Islamic Republic of Iran
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Korea
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao (China)
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia (Federated States of)
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestinian Administered Areas
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Serbia and Montenegro (pre-June 2006)
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syrian Arab Republic
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • United States Virgin Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Vietnam
  • Virgin Islands (UK)
  • Wallis and Futuna Islands
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe