Related OECD documents


OECD workshop on consumer protection in online and mobile payments: Summary of discussion

On 15 April 2011, within the framework of its review of the OECD 1999 Guidelines for Consumer Protection in the Context of Electronic Commerce, the OECD Committee on Consumer Policy (CCP) organised a workshop exploring new trends and consumer challenges in online and mobile payments. This report provides a summary of the discussion held among representatives from governments, major e-commerce payment providers and card networks, as well as civil society.


OECD roundtable on consumer protection in the purchase of digital content products: summary of discussion 

On 13 April 2011, the OECD Committee on Consumer Policy held a roundtable examining key trends and consumer challenges in the purchase of digital content products. The event was organised within the framework of the committee’s review of the OECD 1999 Guidelines for Consumer Protection in the Context of Electronic Commerce. This report provides a summary of the discussion held among representatives from governments, industry, civil society and academia.

Summary of the OECD Conference on E-consumers

The 1999 E-commerce Guidelines continue to provide a sound framework for protecting and empowering consumers in the Internet economy. The rapid development of the Internet, however, requires that policy makers examine emerging issues on an ongoing basis to ensure that consumers are adequately protected and informed. The policy challenges were explored by representatives from governments, business and industry, civil society, academia and international organisations at an OECD Conference hosted by the US Federal Trade Commission on 8-10 December 2009 in Washington, DC.


Background Report on Empowering E-Consumers: Strengthening Consumer Protection in the Internet Economy

This report will serve as a background for the discussion at the OECD Conference on E-consumers. It identifies problems and risks of today's internet economy, reviewing the effectiveness of 1999 OECD Guidelines for E-Consumers. In ten years, the e-commerce landscape has transformed considerably, attracting new players often considered as vulnerable (such as children), new forms of transactions (such as C2C, or product rating) and consumer participation through new channels (such as social networking sites), and access to a variety of digital products (such as films, videos, or music).


1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce

The Guidelines for Consumer Protection in the Context of Electronic Commerce, are designed to help ensure that consumers are no less protected when shopping online than they are when they buy from their local store or order from a catalogue.


Report on Consumers in the online Marketplace: the Guidelines Three Years Later

In approving the Guidelines, the Council instructed the CCP to exchange information on progress and experiences in implementing the Guidelines and report to the Council in 2002. This report summarises the results of implementation activities in OECD countries


Best Practice Examples under the OECD Guidelines on Consumer Protection in the Context of Electroinic Commerce

The Guidelines have had a positive impact on business policies and government action, encouraging better consumer protection in the online arena. The impact was expected to continue in the years ahead as implementation activities continue. To this end, it was decided that further explanation could come in the form of best practice examples as a guidance to governments, businesses and consumers. 


2008 OECD Policy Guidance on Online Identity Theft

The policy guidance calls upon countries to implement effective educational measures to prevent consumers from becoming victims on-line.


Scoping Paper on Online Identity Theft

Given the growth of online ID theft, many OECD member countries have taken steps to ensure that consumers and Internet users are adequately protected. This measures are discussed in this publication.


OECD Recommendation on Consumer Dispute Resolution and Redress

On 12 July 2007, OECD Member countries adopted a Recommendation on Consumer Dispute Resolution and Redress to provide governments with a framework to help consumers resolve disputes and settle claims with business. The framework covers disputes in both domestic and cross-border transactions. It was developed to deal with issues arising from the rapid growth in electronic commerce, but it will also benefit consumers making traditional types of purchases.


2003 OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

The OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders, adopted by the OECD Council on 12 June 2003, are designed to help governments work together more effectively to stop cross-border fraud.


The Seoul Declaration for the Future of the Internet Economy

In 2008, at the Ministerial meeting on the Future of the Internet Economy, OECD countries declared to work together to promote ubiquitous access to ICT networks and services enabling widespread participation in the Internet Economy.


Shaping Policies for the Future of the Internet Economy 

This report has been developed to support the objectives of the OECD Ministerial Meeting on the Future of the Internet Economy (Seoul 17-18 June 2008). It links the Seoul Ministerial Declaration on the Future of the Internet Economy to the analytical work and policy guidance developed for the Ministerial by the OECD.


Computer Viruses and Other mailcious Software: A Threat to the Internet Economy

Malware attacks are increasing both in frequency and sophistication, thus posing a serious threat to the Internet economy and to national security. This book is a first step toward addressing the threat in a comprehensive, global manner.


2008 OECD Policy Guidance for Protecting and Empowering Consumers in Communication Services

The policy guidance aims at ensuring adequate protection of consumer interests in communication services while maintaining an environment that provides incentives to develop new communication services.


2008 OECD Policy Guidance for Addressing Emerging Consumer Protection and Empowerment Issues in Mobile Commerce

The policy guidance lays out the policy responses that need to be in place to ensure that consumers engaging in mobile commerce transactions are adequately informed, and are protected against security or privacy risks.


Mobile Commerce 

Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors.


Report of the OECD Task Force on Spam: Anti-Spam Toolkit of Recommended Policies and Measures

The OECD Anti-Spam Toolkit was developed in the framework of the OECD Task Force on spam and includes a package of recommended policies and measures addressing regulatory approaches, enforcement co-operation, industry driven activities, technical solutions, education and awareness initiatives, spam measures, and international co-operation and exchange.


Cross-border Co-operation in Combatting Cross-border Fraud: The US/Canadian Experience

The growing use of network technologies and the global nature of electronic commerce increase the likelihood that consumers will interact with businesses outside of their home country.


Report on Disclosure Issues related to the Use of Copy Control and Digital Rights Management Technologies

This report analyses the disclosure issues raised by the use of digital rights management and copy control technologies to protect intellectual property rights. It examines the kinds of restrictions that are commonly placed on access or use of protected material (for example, restrictions on making back-ups or private copies) and the disclosures provided to inform consumers about these restrictions.


Policy Guidance for Digital Content

Digital content is becoming central in research, health, education and social services, knowledge and cultural services and government. It is also stimulating increased participation and creative supply by users. Appropriate policies can increase the contribution of digital content to growth and welfare and spread the benefits more widely.The objective of these principles is to help provide and inform the context for policy discussion, policy analysis, review and development.


Participative Web and User-Created Content: Web 2.0, Wikis and Social Networking

This study describes the rapid growth of UCC and its increasing role in worldwide communication, and draws out implications for policy. Questions addressed include: What is user-created content? What are its key drivers, its scope and different forms? What are the new value chains and business models? What are the extent and form of social, cultural and economic opportunities and impacts? What are the associated challenges? Is there a government role, and what form could it take?


Privacy Online: OECD Guidance on Policy and Practice

This Guidance is intended to reinforce the impact and visibility of the action of the OECD, and the importance of the OECD Privacy Guidelines in the development and implementation of a mix of solutions for ensuring global privacy and the free flow of information.


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