ONLY 40% OF CITIZENS TRUST THEIR GOVERNMENT

Trust in government is deteriorating in many OECD countries. Lack of trust compromises the willingness of citizens and business to respond to public policies and contribute to a sustainable economic recovery.

WHY TRUST IS IMPORTANT

Trust is important for the success of a wide range of public policies that depend on behavioural responses from the public.

Trust is necessary to increase the confidence of investors and consumers.

Trust is essential for key economic activities, most notably finance.

Trust in institutions is important for the success of many government policies, programmes and regulations that depend on cooperation and compliance of citizens.

6 AREAS  FOR GOVERNMENTS TO WIN BACK TRUST

CONFIDENCE IN NATIONAL GOVERNMENTS

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Governments have an obligation to minimise uncertainty in the economic, social and political environment.

Reliability

Trust in government can depend on citizen's experiences when receiving public services - a crucial factor of trust in government.

Responsiveness

Open government policies that concentrate on citizen engagement and access to information can increase public trust.

Openness

Proper regulation is important for justice, fairness and the rule of law as well in delivering public services.

Better regulation

Integrity is a crucial determinant of trust and is essential if governments want to be recognised as clean, fair and open.

Integrity and fairness

Understanding how policies are designed can strengthen institutions and promote trust between government and citizens.

Inclusing policy making