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Public governance

Public Value in Public Service Transformation

Working with Change

Published on December 19, 2019

book
Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.

TABLE OF CONTENTS

Foreword
Executive Summary
Envisioning the future
Creating value-led futures
Making systems change democratic
Case Studies on Value Dilemmas in Systems Change
Conclusions
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