Denmark is at the forefront of efforts made by countries around the world to provide and use e-government services; and e-government in Denmark is clearly positioned to foster a more efficient and effective public sector and to provide services that are more responsive to the users’ needs.
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Governments are today looking at how to capitalise on their many years of e-government investments, and how to use infrastructures and e-government services already in place to drive through necessary changes in their public sectors ....
Plan Avanza is an initiative of the Spanish Government to place Spain in a leading position within the Information and Knowledge Society. As part of its review, the OECD and the Government of Spain hosted an international workshop with policy experts to discuss the preliminary finding
This report boradly describes the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
This report, the first OECD study to analyse the successes and challenges of both administrative simplification and e-government in a national context, analyses Portugal's simplication programme, assesses its implications for the public sector and service delivery, and makes proposals for action
This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
Ireland's economic success story is one that many OECD countries would like to emulate. Of the many factors linked to this success, the public sector’s role is key. This report analyses what the sector has accomplished so far, how it can keep renewing itself, and how it can perpetuate its success.
This report examines whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations, and ways governmental cross-level partnerships to deliver ICT-enabled services may simplify the relationship with citizens and businesses.
This report looks at new thinking and practice in OECD countries in five different areas of e-government: user-focused e-government, multi-channel service delivery, approaches to common business processes, the business case for e-government, and e-goverment co-ordination.
Practicing E-Government: A Global Perspective is a book that responds to e-government's present shortcomings, while exploring a renewed understanding of e-government's visions and responsiveness.